Help Desk Specialist
Duration: 12 Months
Locations: Miami, FL 33131
Help Desk Specialist / IT Support Technician
Job Summary
We are looking for a Help Desk Specialist to provide technical support and assistance to employees or customers. The ideal candidate will have strong problem-solving skills, excellent communication, and the ability to troubleshoot various hardware, software, and network issues.
Key Responsibilities
✔ Provide Tier 1 & 2 Technical Support
● Respond to IT support requests via email, phone, or ticketing system
● Diagnose and resolve hardware, software, and network issues
● Escalate complex problems to higher-tier IT support when necessary
✔ Manage IT Assets & Systems
● Install, configure, and update software and hardware
● Maintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.)
● Ensure proper documentation of technical issues and resolutions
✔ Support Cloud & SaaS Applications
● Assist users with Office 365, Google Workspace, and other productivity tools
● Troubleshoot VPN, remote desktop, and cloud-based applications
✔ Security & Compliance
● Educate users on best practices for IT security
● Support data backup and recovery processes
● Monitor and report potential security threats
Required Skills & Qualifications
Education:
● Bachelor''s degree in IT, Computer Science, or related field (or equivalent experience)
● Language: English & Spanish
Technical Skills:
● Experience with Windows, macOS, and Linux troubleshooting
● Knowledge of networking (DNS, DHCP, VPN, TCP/IP)
● Knowledge of the platforms (AZURE, INTUNE, IVANTI)
● Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)
● Basic scripting (PowerShell, Bash) is a plus
Soft Skills:
● Strong problem-solving and multitasking abilities
● Excellent communication skills for non-technical user
● Ability to work in a fast-paced environment
Preferred Qualifications (Nice to Have)
● IT certifications (CompTIA A+, ITIL, Microsoft Certified: Modern Desktop
Administrator)
● Experience with enterprise security tools (firewall, antivirus, endpoint protection)
● Previous experience in a customer-facing IT support role
Tools (Nice to Have).
● IAM Application JIRA (Control of users with special profiles)
● Ivanti MdM
● Azure by Microsoft
● Intune MdM
● NetX 360
● Aravo TPRM
● Salesforce
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