Job Title: Help Desk Specialist / IT Support Technician
Location: Miami, FL Onsite, NO REMOTE
Duration: 6-12 months extendable
Job Description:
We are looking for a Help Desk Specialist Bilingual - English & Spanish to provide technical support and assistance to
employees or customers. The ideal candidate will have strong problem-solving skills,
excellent communication, and the ability to troubleshoot various hardware, software, and
network issues. Salesforce knowledge will be a big plus.
Key Responsibilities
Provide Tier 1 & 2 Technical Support
Respond to IT support requests via email, phone, or ticketing system
Diagnose and resolve hardware, software, and network issues
Escalate complex problems to higher-tier IT support when necessary
Manage IT Assets & Systems
Install, configure, and update software and hardware
Maintain user accounts, access control, and permissions (Active Directory, Google
Workspace, etc.)
Ensure proper documentation of technical issues and resolutions
Support Cloud & SaaS Applications
Assist users with Office 365, Google Workspace, and other productivity tools
Troubleshoot VPN, remote desktop, and cloud-based applications
Security & Compliance
Educate users on best practices for IT security
Support data backup and recovery processes
Monitor and report potential security threats
Required Skills & Qualifications
Education:
Bachelor's degree in IT, Computer Science, or related field (or equivalent
experience)
Language: English & Spanish
Technical Skills:
Experience with Windows, macOS, and Linux troubleshooting
Knowledge of networking (DNS, DHCP, VPN, TCP/IP)
Knowledge of the platforms (AZURE, INTUNE, IVANTI)
Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)
Basic scripting (PowerShell, Bash) is a plus
Soft Skills:
Strong problem-solving and multitasking abilities
Excellent communication skills for non-technical user
Ability to work in a fast-paced environment
Preferred Qualifications (Nice to Have)
IT certifications (CompTIA A+, ITIL, Microsoft Certified: Modern Desktop
Administrator)
Experience with enterprise security tools (firewall, antivirus, endpoint protection)
Previous experience in a customer-facing IT support role
Tools (Nice to Have).
IAM Application JIRA (Control of users with special profiles)
Ivanti MdM
Azure by Microsoft
Intune MdM
NetX 360
Aravo TPRM
Salesforce
ASO (proprietary tech from BBVA)
Helena (proprietary tech from BBVA)
Glomo, as times comes (proprietary tech from BBVA)
Regards,
Harjeet Singh
Marlabs LLC. | One Corporate Place South | Piscataway, NJ 08854
Tel: X1496 | Mobile: | Fax: |
Never miss an opportunity! Create an alert based on the job you applied for.
