Desktop Support Engineer
Location: Fishkill NY (5 days onsite)
Duration – 12 months
There will be two rounds of interviews for this position. The first round will be conducted virtually, and candidates who are shortlisted will be invited to participate in a second-round onsite interview. The onsite interview location, as well as the work location for this role, is Fishkill, NY.
Job Profile Summary-
In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include assessing, diagnosing and resolving technology issues. Must be flexible in supporting our employees on-site and remotely.
Job Description
· Determines appropriate and alternative solutions from mostly defined procedures and options
· Research, diagnose, resolve or escalate technical and procedural issues from multiple service channels using multiple tools and documented processes
· Deliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtually
· Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction
· Demonstrate a sound understanding of relevant technologies and application products and understands the customer in a technology support environment.
Additional Job Description
· Excellent interpersonal and customer service skills, ability to develop and maintain good relationships with business partners and at all levels of the organization
· Learns and applies process and technical knowledge in problem solving with ability to multitask work while keeping stakeholders informed.
· Take personal accountability to meet key performance measurements
If interested, please share below details with update resume:
Full Name:
Phone:
E-mail:
Rate:
Location:
Visa Status:
Availability:
SSN (Last 4 digit):
Date of Birth:
LinkedIn Profile:
Availability for the interview:
Availability for the project:
