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Role: Application Production Support Consultant Location: NYC, NY (Hybrid) Duration: 12+ Months Must have: Application SupportStakeholder ManagementITIL Job Description: The Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams.Key Responsibilities Act as SPOC for client stakeholders Manage incident, problem, and change management processes Ensure SLA/KPI adherence
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Contract, Third Party
Depends on Experience
