Application Support Lead

New York, NY, US • Posted 4 hours ago • Updated 4 hours ago
Contract W2
9 Months
75% Travel Required
On-site
$55 - $60/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • ServiceNow
  • ITIL
  • Stakeholder Management
  • Root Cause Analysis
  • JIRA
  • Application Support

Summary

Application Support (Onsite Service Lead) Role SummaryThe Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams. Key Responsibilities Act as SPOC for client stakeholders Manage incident, problem, and change management processes Ensure SLA/KPI adherence and reporting Coordinate with offshore teams for issue resolution Conduct governance calls and status updates Drive root cause analysis (RCA) for critical incidents Manage escalations and high priority issues Oversee release and deployment coordination Identify automation opportunities Maintain knowledge management practices Required Skills & Experience 8-12 years in Application/Production Support Strong ITIL process knowledge Stakeholder management experience Experience in onsite-offshore model Strong analytical and communication skills Experience with tools like ServiceNow/Jira 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91109480
  • Position Id: 9105133
  • Posted 4 hours ago
Contact the job poster
VM

Vijaya Madishetti

Recruiter @ Spiceorb
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