DescriptionWHO WE ARECome join the company at the center of how the world adopts AI securely. Cyera's mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We're hiring mission-driven talent to put those leaders at the center of our story.
THE OPPORTUNITYWe're hiring an IT Support professional to join our global IT team in NYC. This is a generalist role - you'll work hands-on across identity, endpoint management, SaaS administration, access provisioning, and AV in a modern, security-forward environment. We're not looking for someone who executes a checklist. We're looking for someone who gets curious about the systems they're working in, takes ownership of the problems they touch, and brings fresh thinking to how we serve our users.
RESPONSIBILITIES- Provide hands-on support for hardware, software, identity, and access issues across a distributed employee base
- Navigate managed device environments to triage and resolve endpoint issues on macOS and Windows - you need to understand how the system works, not just operate within it
- Support user lifecycle management: onboarding, offboarding, access provisioning, and device assignment
- Administer and support our core SaaS stack - Google Workspace, Slack, Zoom, Okta, and Office 365
- Provide support for conference room AV solutions (Neat, Polycom, Cisco) and ensure readiness for key internal events and executive meetings
- Triage and manage support requests through our ITSM platform - escalate when appropriate, maintain ownership through resolution, and close every loop
- Support asset coordination processes including device tracking and hardware logistics
- Coordinate with external vendors and service providers to resolve technical issues and service disruptions
- Contribute to documentation, runbooks, and internal knowledge base content - if you solved it once, document it so the team doesn't solve it again
- Identify gaps, surface patterns, and flag recurring issues to improve how IT operates - we treat support as a continuous improvement function, not a static one
- Bring creative problem-solving to the role - surface better approaches and help us raise the bar on the employee experience
RequirementsREQUIRED QUALIFICATIONS:- 5+ years of IT support experience in a startup or fast-growth tech environment
- Strong proficiency in macOS - triage and troubleshooting without hand-holding
- Familiarity with Windows environments (we're primarily a Mac shop, but you'll encounter both)
- Experience navigating MDM platforms at the support and triage level - Jamf Pro preferred
- Working knowledge of Google Workspace, Slack, Zoom, Okta, and Office 365
- Familiarity with identity and access management concepts - provisioning/deprovisioning, SSO, directory basics
- Experience working within ITSM ticketing platforms and structured support workflows
- Working knowledge of networking fundamentals (DNS, DHCP, VPN)
- Excellent customer service skills and a genuine orientation toward serving end users - you are often the first in-person IT touchpoint for employees and new hires, and that first impression matters
- Strong ownership and accountability - you follow through, you close loops, and escalation means coordination, not handoff
- Clear, proactive communicator - you surface blockers, updates, and open items without being asked
- Based in NYC metro; able to work onsite 3-4 days per week
NICE TO HAVE- Experience with scripting, automation, or workflow optimization
- Comfort with AI tools (Claude, ChatGPT, or similar) as a productivity multiplier - using them to do better, faster work
- Experience with endpoint security tooling (SentinelOne, CrowdStrike, or similar)
- Experience supporting distributed or international teams
COMPENSATION INFORMATION: Compensation Range: $90,000-$100,000.
The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable.
This compensation range represents Cyera's good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera's sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee's work experience, skills, and qualifications for the role, as well as the needs of Cyera's business and other operational considerations.
Final compensation will vary based on seniority and relevance of experience, location, and position requirements.
This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.
BENEFITS - Why Cyera? - Ability to work remotely, with office setup reimbursement
- Competitive salary
- Unlimited PTO
- Paid holidays and sick time
- Health, vision, and dental insurance
- Life, short and long-term disability insurance
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