Job Title: Information Technology Support Specialist
Job Type: W-2 Contract
Duration: 6-12 months
Location: Newark, NJ
Work Schedule: 9-5 Mon-Thurs Onsite, Fri 9-5 Remote
Position Summary
Our client, a faith-based college institution, seeks a skilled, service-oriented Information Technology Support Specialist who will provide frontline technical support to faculty, staff, and students while contributing to the overall IT operations of a small college environment. The ideal candidate is a proactive problem-solver who values service, integrity, and teamwork, and is comfortable supporting a wide range of technologies.
Key Responsibilities
· Provide day-to-day help desk support (in-person, phone, and remote) for hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint, etc.)
• Manage user accounts and access in Active Directory / Azure AD (Entra ID)
• Support classroom and instructional technology, including AV systems and hybrid learning tools
• Configure and troubleshoot network connectivity (wired and wireless)
· Support and maintain copiers/scanners, including scan-to-OneDrive and network folder configurations
• Perform system updates, patching, and routine maintenance
• Assist in implementing and maintaining cybersecurity best practices (MFA, endpoint protection, phishing awareness)
• Document issues, resolutions, and procedures in the IT ticketing system
• Support onboarding and offboarding of employees and students
Additional Responsibilities (Small College Environment)
• Assist with IT projects, system upgrades, and new technology implementations
• Coordinate with vendors and external support providers
• Maintain IT inventory, asset tracking, and equipment lifecycle management
• Assist in enforcing and supporting IT security policies and compliance requirements
Skills and Qualifications
Required:
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 2+ years of hands-on IT support experience
• Working knowledge of:
o Windows operating systems (Mac support a plus)
o Microsoft 365 administration
o Networking fundamentals (TCP/IP, DNS, DHCP)
• Strong troubleshooting, organizational, and problem-solving skills
• Excellent interpersonal and customer service skills
• Basic understanding of cybersecurity frameworks and tools
Preferred:
• Experience in higher education or non-profit organizations
• Familiarity with Populi or similar SIS/LMS platforms
• Experience with Azure Active Directory / Entra ID
Personal and Faith Expectations
• Demonstrates a commitment to the mission and values of a Christ-centered
• institution
• Conducts work with integrity, professionalism, and a service-oriented mindset
• Ability to work effectively within a faith-based academic community
Work Environment
• Occasional lifting of equipment (up to 50 lbs)
• May require occasional evening or weekend support
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