Lead Salesforce BA/ Functional Lead – Healthcare Contact Center
Location: New York, NY
Type: Contract
Job Description:
Job Requirements Key Responsibilities
Stakeholder Engagement & Strategy: Partner with executive leadership and client business stakeholders to uncover core challenges, refine scope, translate business goals into functional requirements, and align project vision with target operating models.
Salesforce Functional Design: Design end-to-end functional business solutions across Sales Cloud, Service Cloud, or industry-specific Salesforce platforms. Define user journeys, business process workflows, epic/user story backlogs, and acceptance criteria.
Process Optimization & Governance: Apply analytical frameworks and Lean Six Sigma principles to streamline legacy business processes, enhance efficiency, eliminate operational bottlenecks, and drive change management.
Consulting & Leadership: Provide strategic direction to cross-functional implementation teams (solution architects, developers, QA). Drive continuous improvement, manage scope changes, and present deliverable recommendations to client executives.
UAT & Change Enablement: Lead User Acceptance Testing (UAT) strategies, prepare test scripts, drive user training execution, and ensure end-user adoption across organizational rollout phases.
Qualifications & Experience
Experience: 10 to 15 years of consulting experience in IT business analysis, management consulting, or enterprise digital transformations, with a deep specialization in Salesforce platforms.
Domain Mastery: In-depth knowledge of business architecture, requirements engineering, process mapping (BPMN), and Agile delivery methodologies (Scrum/Kanban).
Core Competencies: Analytical Skills: Proven ability to synthesize complex quantitative/qualitative data into structured business requirements and operational models.
Leadership Skills: Track record of driving cross-functional workshops, mentoring junior analysts, managing client expectations, and handling strategic consulting deliverables.
Lean Six Sigma: Familiarity with Lean Six Sigma or process optimization frameworks to measure and enhance operational performance.
Communication: Exceptional presentation, narrative, and interpersonal skills tailored for C-suite interaction.
Work Experience 10-15Years
Never miss an opportunity! Create an alert based on the job you applied for.
