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Senior IT Support Administrator

WB Engineers+Consultants

New York, New York • Today

Full-time

Senior IT Support Associate

Attentive

New York, New York • Today

Full-time

USD 100,000.00 - 125,000.00 per year

Sr. IT Support Specialist

Addepar

New York, New York • Today

Full-time

USD 104,000.00 - 130,000.00 per year

Senior IT Support Engineer

Justworks

New York, New York • Today

Full-time

USD 121,000.00 - 151,000.00 per year

Senior IT Support Technician

Emergent Software

Remote or Atlanta, Georgia • Today

Full-time

USD 50,000.00 - 75,000.00 per year

IT Support Senior Engineer

Hexagon AB

Remote or New York, New York • Today

Full-time

Senior Engineer IT SDET

JetBlue Airways Corporation

New York, New York • Today

Full-time

IT Support Engineer

Navan

New York, New York • Today

Full-time

USD 54,000.00 - 120,000.00 per year

Global IT Manager/Hybrid Hoboken/End User Support

Motion Recruitment Partners, LLC

Hoboken, New Jersey • Today

Easy Apply

Full-time

$150000 - $160000

IT Project Support Technician

Cinter Career

New York, New York • Today

Full-time

USD 70,000.00 per year

[Contract] IT Field Support Technician (Part-time)

Cinter Career

New York, New York • Today

Part-time

USD 35.00 per hour

IT Support Specialist

Galon Solution Inc

Hybrid in Newark, New Jersey • 8d ago

Easy Apply

Contract

Depends on Experience

IT Systems Engineer - End-User Support (USA)

Trexquant Investment

New York, New York • Today

Full-time

USD 120,000.00 - 150,000.00 per year

IT Support Analyst - End User Technology & Experience

Hines

New York, New York • Today

Full-time

USD 115,000.00 - 130,000.00 per year

IT Support Engineer II

Spring Health

New York, New York • Today

Full-time

USD 53.85 - 67.82 per hour

IT Technician, Bureau of IT Infrastructure and Support Services

City of New York

Queens, New York • Today

Full-time

USD 70,000.00 - 80,000.00 per year

IT Support Technician

AllSTEM Connections

Queens, New York • Today

Full-time

USD 52,000.00 - 60,300.00 per year

IT Support Technician

AllSTEM Connections

Queens, New York • Today

Full-time

USD 49,900.00 - 60,300.00 per year

IT Support Specialist

Holland & Knight LLP

New York, New York • Today

Full-time

USD 33.50 - 53.20 per hour

Certified IT Administrator (Database), III

City of New York

New York, New York • Today

Full-time

USD 125,000.00 - 150,000.00 per year

Manager, IT Support

Simons Foundation

New York, New York • Today

Full-time

USD 99,000.00 - 125,000.00 per year

*Future Opportunities - IT Field Support Specialist

Milestone Technologies, Inc.

New York, New York • Today

Full-time

IT Operations Support

City of New York

New York, New York • Today

Full-time

USD 100,000.00 - 125,000.00 per year

Systems Administrator (Corporate IT)

The Voleon Group

New York, New York • Today

Full-time

USD 125,000.00 - 145,000.00 per year

IT Infrastructure and Virtualization Specialist, Bureau of IT Infrastructure and Support Services

City of New York

Queens, New York • Today

Full-time

USD 100,000.00 - 125,000.00 per year

IT Support - US

Cyera

New York, New York • Today

Full-time

USD 90,000.00 - 100,000.00 per year

IT Support Specialist

Apetan Consulting

New York, New York • 29d ago

Easy Apply

Contract, Third Party

Depends on Experience

IT End User Support Specialist

Astreya Partners

New York, New York • Today

Full-time

USD 40.92 - 64.62 per hour

IT support engineer

Stellar Services, Inc.

Newark, New Jersey • 9d ago

Easy Apply

Full-time

Depends on Experience

IT Application Support Specialist

Robert Half

New York, New York • Today

Easy Apply

Full-time

USD 31.66 - 36.66 per hour

Job Details

Skills

Engineering Design
Problem Solving
Microsoft
Help Desk
Tier 3
Network
Incident Management
Documentation
Provisioning
Identity Management
Customer Service
Communication
Technical Support
Microsoft Windows
Microsoft Outlook
Microsoft SharePoint
Authentication
Cloud Computing
Management
Master Data Management
Mobile Device Management
Autodesk
Workflow
Building Information Modeling
Application Support
Professional Services
Onboarding
Network Engineering
Cloud Architecture
Infrastructure Architecture
Microsoft Azure
Network Administration

Engineering Design
Problem Solving
Microsoft
Help Desk
Tier 3
Network
Incident Management
Documentation
Provisioning
Identity Management
Customer Service
Communication
Technical Support
Microsoft Windows
Microsoft Outlook
Microsoft SharePoint
Authentication
Cloud Computing
Management
Master Data Management
Mobile Device Management
Autodesk
Workflow
Building Information Modeling
Application Support
Professional Services
Onboarding
Network Engineering
Cloud Architecture
Infrastructure Architecture
Microsoft Azure
Network Administration

Summary

Overview
We are seeking a highly skilled, customer-focused IT professional to serve as the senior-most escalation point for end-user technical support across our 170+ person engineering design firm. This is fundamentally a people-first role: the ideal candidate is someone who genuinely enjoys solving problems for users, communicates clearly with both technical and non-technical staff, and takes ownership of issues through to resolution.
You will operate within a Microsoft-centric environment (Windows, M365, Azure) and work collaboratively with external IT consultants who manage backend infrastructure and cloud architecture. Your job is not to design or engineer those systems; it's to deeply understand them, support the people who depend on them, and be the final internal resource when standard help desk support can't resolve an issue.

Core Responsibilities

Serve as the Tier 3 escalation point for all end-user IT support across Windows, M365, and Azure-integrated services
Diagnose and resolve complex user-facing issues related to endpoints, authentication, cloud applications, and connectivity
Act as the internal liaison with external network and cloud consultants during implementations, maintenance windows, and incident response - translating technical changes into user impact and support readiness
Maintain working knowledge of the firm's Azure/M365 environment sufficient to support users and coordinate effectively with consultants
Develop and maintain internal documentation, known issue logs, and support procedures
Support onboarding and offboarding of staff, including account provisioning, device setup, and access management

What We're Looking For

Customer service & communication

Demonstrated history of excellent end-user support - patient, clear, and solutions-oriented
Comfortable supporting non-technical users in a fast-paced professional environment
Ability to set expectations, communicate status, and follow through on open issues

Technical proficiency

Strong working knowledge of Windows desktop OS, M365 applications (Teams, Outlook, SharePoint, OneDrive), and Azure AD / Entra ID
Experience supporting hybrid environments (cloud + on-prem)
Ability to troubleshoot issues spanning endpoints, user authentication, access/permissions, and cloud-based applications
Familiarity with endpoint management tools (e.g., Intune or similar MDM platforms)

Nice to have (not required)

Exposure to tools common in AEC or engineering environments (e.g., Autodesk products, large file workflows, CAD/BIM application support)
Experience in a professional services or design/engineering firm setting

Work Environment

Hybrid (NYC area) - minimum 2 days/week in office, with increased on-site presence expected during any new hire onboarding
Occasional after-hours availability for critical incidents

What This Role Is Not -
This is not a network engineering or cloud architecture position. We have consulting partners who own infrastructure design, Azure backend configuration, and network management. We need someone who can work effectively alongside those partners - not replace them.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184121
Position Id: 8f101d5733151116d5635e0dabbc146f
Posted 30+ days ago

Fitment

Dice Job Match Score™

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New York, New York

•

Today

Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities We are seeking an expe

Full-time

USD 115,000.00 - 130,000.00 per year

IT End User Support Specialist

New York, New York

•

Today

Astreya is seeking a highly skilled and customer-focused IT End User Support Specialist (L4) to provide advanced onsite and remote technical support within a demanding, fast-paced enterprise environment. This role requires a seasoned IT professional with deep technical expertise across endpoint technologies, enterprise systems, collaboration platforms, and infrastructure services. The ideal candidate is a self-directed problem solver who thrives in high-volume environments, can effectively manag

Full-time

USD 40.92 - 64.62 per hour

Systems Administrator (Corporate IT)

New York, New York

•

Today

Voleon is a technology company that applies state-of-the-art AI and machine learning techniques to real-world problems in finance. For nearly two decades, we have led our industry and worked at the frontier of applying AI/ML to investment management. We have become a multibillion-dollar asset manager, and we have ambitious goals for the future. Your colleagues will include internationally recognized experts in artificial intelligence and machine learning research as well as highly experienced f

Full-time

USD 125,000.00 - 145,000.00 per year

Senior Azure & Microsoft 365 Engineer - # 26-18374

Hybrid in New York, New York

•

14d ago

Duration : 6 months (Contract To Hire) Job Description:We are seeking a Senior Azure & Microsoft 365 Engineer with deep expertise in designing, implementing, and supporting enterprise Microsoft 365 and Azure environments.The ideal candidate will have strong hands-on experience with Exchange Online, Microsoft Entra ID (Azure AD), OneDrive, Microsoft 365 Security & Compliance, and hybrid identity solutions.This role requires a technical leader who can drive cloud modernization, automate administr

Easy Apply

Contract

$70 - $70

Job Details

Skills

Engineering Design
Problem Solving
Microsoft
Help Desk
Tier 3
Network
Incident Management
Documentation
Provisioning
Identity Management
Customer Service
Communication
Technical Support
Microsoft Windows
Microsoft Outlook
Microsoft SharePoint
Authentication
Cloud Computing
Management
Master Data Management
Mobile Device Management
Autodesk
Workflow
Building Information Modeling
Application Support
Professional Services
Onboarding
Network Engineering
Cloud Architecture
Infrastructure Architecture
Microsoft Azure
Network Administration

Engineering Design
Problem Solving
Microsoft
Help Desk
Tier 3
Network
Incident Management
Documentation
Provisioning
Identity Management
Customer Service
Communication
Technical Support
Microsoft Windows
Microsoft Outlook
Microsoft SharePoint
Authentication
Cloud Computing
Management
Master Data Management
Mobile Device Management
Autodesk
Workflow
Building Information Modeling
Application Support
Professional Services
Onboarding
Network Engineering
Cloud Architecture
Infrastructure Architecture
Microsoft Azure
Network Administration

Summary

Serve as the Tier 3 escalation point for all end-user IT support across Windows, M365, and Azure-integrated services
Diagnose and resolve complex user-facing issues related to endpoints, authentication, cloud applications, and connectivity
Act as the internal liaison with external network and cloud consultants during implementations, maintenance windows, and incident response - translating technical changes into user impact and support readiness
Maintain working knowledge of the firm's Azure/M365 environment sufficient to support users and coordinate effectively with consultants
Develop and maintain internal documentation, known issue logs, and support procedures
Support onboarding and offboarding of staff, including account provisioning, device setup, and access management

What We're Looking For

Customer service & communication

Demonstrated history of excellent end-user support - patient, clear, and solutions-oriented
Comfortable supporting non-technical users in a fast-paced professional environment
Ability to set expectations, communicate status, and follow through on open issues

Technical proficiency

Strong working knowledge of Windows desktop OS, M365 applications (Teams, Outlook, SharePoint, OneDrive), and Azure AD / Entra ID
Experience supporting hybrid environments (cloud + on-prem)
Ability to troubleshoot issues spanning endpoints, user authentication, access/permissions, and cloud-based applications
Familiarity with endpoint management tools (e.g., Intune or similar MDM platforms)

Nice to have (not required)

Exposure to tools common in AEC or engineering environments (e.g., Autodesk products, large file workflows, CAD/BIM application support)
Experience in a professional services or design/engineering firm setting

Work Environment

Hybrid (NYC area) - minimum 2 days/week in office, with increased on-site presence expected during any new hire onboarding
Occasional after-hours availability for critical incidents

Dice Id: 80184121
Position Id: 8f101d5733151116d5635e0dabbc146f
Posted 30+ days ago

Fitment

Dice Job Match Score™

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New York, New York

•

Today

Full-time

USD 115,000.00 - 130,000.00 per year

IT End User Support Specialist

New York, New York

•

Today

Full-time

USD 40.92 - 64.62 per hour

Systems Administrator (Corporate IT)

New York, New York

•

Today

Full-time

USD 125,000.00 - 145,000.00 per year

Senior Azure & Microsoft 365 Engineer - # 26-18374

Hybrid in New York, New York

•

14d ago

Easy Apply

Contract

$70 - $70

Senior IT Support Administrator

Skills

Summary

Dice Job Match Score™

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Senior IT Support Administrator

Job Details

Skills

Summary

Dice Job Match Score™

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