Description
We are looking for a Service Desk Specialist to support secure, reliable day-to-day IT operations for end users in North Miami Beach, Florida. This position focuses on maintaining workstation, server, and access management environments while resolving technical issues efficiently and professionally. The ideal candidate brings strong hands-on experience with Microsoft platforms, directory services, and end-user support tools, along with a proactive approach to system security and service quality.
Responsibilities:
Provide frontline and escalated technical support for desktop, server, and access-related issues across the organization.
Administer user accounts, permissions, and group policies within Active Directory to maintain secure and appropriate access.
Support and troubleshoot Microsoft Windows Server and Windows 10 environments to ensure stable system performance.
Configure, deploy, and maintain Dell hardware and related endpoint technology used by employees.
Manage and resolve issues involving Citrix-based access, application delivery, and remote user connectivity.
Monitor service requests and incidents, document resolutions clearly, and follow established support procedures.
Assist with system maintenance activities, security controls, and operational updates that affect end-user computing environments.
Collaborate with internal IT teams to identify recurring issues and improve support efficiency and reliability.
Requirements
Hands-on experience supporting Active Directory administration, including user and access management.
Working knowledge of Microsoft Windows Server in a business or enterprise environment.
Experience troubleshooting and supporting Microsoft Windows 10 endpoints.
Familiarity with Dell Technologies hardware deployment, maintenance, and diagnostics.
Practical experience supporting Citrix environments and remote access tools.
Ability to diagnose technical issues methodically and communicate solutions clearly to users.
Strong organizational skills with the ability to manage multiple support tasks in a fast-paced setting.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01000-0013475243
- Posted 15 hours ago
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