Role : Archer Platform Engineer / Administrator
Location : Phoenix, AZ (its day 1 onsite)
Position type : Contract
Primary Skill: RSA Archer / Archer IRM Platform Administration
Role Summary
We are seeking an experienced Archer Platform Engineer/Administrator with 5+ years of hands-on experience managing and supporting enterprise Archer environments. The candidate should have strong expertise in Archer platform administration, Archer Control Panel, platform upgrades and maintenance, production troubleshooting, and Archer database analysis using SQL.
The ideal candidate will be capable of independently diagnosing complex platform issues, collaborating with infrastructure and database teams, and ensuring the Archer platform remains stable, secure, resilient, performant, and operationally
efficient.
Key Responsibilities
- Administer, maintain, monitor, and support enterprise Archer environments across Production and lower environments.
- Demonstrate strong hands-on knowledge of the Archer Control Panel, including configuration, services, job processing, logging, authentication/integration settings, and platform troubleshooting.
- Monitor overall platform health, availability, performance, and capacity and proactively identify potential issues.
- Perform advanced troubleshooting of Archer production incidents involving application, web/application servers, database, integrations, APIs, data feeds, and infrastructure dependencies.
- Understand the Archer database architecture/data model sufficiently to investigate application and platform issues.
- Develop and execute SQL queries for troubleshooting, data analysis, validation, reconciliation, and root-cause analysis while following appropriate production controls.
- Partner with DBA teams to troubleshoot database performance, blocking, latency, long-running queries, storage/capacity, and other SQL Server-related issues affecting Archer.
- Support Archer version upgrades, patches and hotfixes, including upgrade planning, dependency assessment, environment readiness, testing, implementation, validation, and post-production support.
- Support Disaster Recovery and resiliency exercises, including readiness, execution, validation, troubleshooting, and remediation.
- Manage and troubleshoot data feeds, APIs/integrations, scheduled jobs, notifications, authentication, certificates, and other platform services.
- Perform root-cause analysis for recurring incidents and implement sustainable solutions rather than relying on short-term fixes.
- Support platform vulnerability remediation, certificate lifecycle management, technology risk, audit, and compliance requirements.
- Maintain technical documentation, operational procedures, troubleshooting guides, and platform configuration documentation.
- Participate in production deployments, change-management activities, incident management, and problem-management processes.
- Collaborate effectively with application developers, Archer engineers, DBAs, infrastructure, cybersecurity, network, product, and business teams.
Required Technical Skills
Archer Platform
- 5+ years of hands-on Archer administration/platform engineering experience.
- Strong knowledge of Archer Control Panel and enterprise platform configuration.
- Strong understanding of Archer architecture and major platform components.
- Experience supporting multi-environment enterprise Archer implementations.
- Hands-on experience with Archer platform upgrades, patches, hotfixes, and environment maintenance.
- Experience troubleshooting Archer services, jobs, logs, data feeds, APIs/integrations, authentication, notifications, and performance issues.
- Understanding of Archer applications, fields, records, values lists, users/groups, access controls, cross-references, workflows, and data feeds.
Database / SQL
- Strong working knowledge of Microsoft SQL Server.
- Ability to independently develop SQL queries for troubleshooting and analysis.
- Understanding of how Archer application/record information is represented within the database.
- Ability to investigate data relationships involving different Archer field types and application relationships.
- Experience troubleshooting database-related performance and platform issues.
- Familiarity with concepts such as execution plans, indexes, blocking, deadlocks, statistics, CPU/I/O, database latency, and long-running queries is preferred.
- Strong understanding of the risks associated with direct database modifications and the importance of using supported Archer mechanisms and appropriate production controls.
Platform Operations & Troubleshooting
The candidate should be comfortable independently handling scenarios such as:
- Archer application performance degradation or outages.
- Archer services running but application functionality being unavailable.
- Database latency impacting Archer availability.
- Data feeds or scheduled jobs failing or becoming stuck.
- API/integration connectivity and timeout issues.
- Authentication or LDAP-related issues.
- Email/notification failures.
- Certificate-related issues.
- Differences in behavior between nodes in a multi-server Archer environment.
- Issues introduced following an upgrade, patch, deployment, or infrastructure change.
- Large-data-volume and database-capacity issues affecting platform performance.
Preferred Qualifications
Experience with the following would be an advantage:
- Archer application development/configuration.
- Archer Advanced Workflow.
- Archer APIs and integrations.
- Data Feed Manager.
- LDAP/Active Directory integration.
- IIS and Windows Server administration.
- Microsoft SQL Server troubleshooting.
- Disaster Recovery and High Availability environments.
- Enterprise monitoring/logging tools.
- Cybersecurity vulnerability remediation.
- Automation/scripting for operational activities.
- Modern infrastructure technologies supporting Archer.
Professional Skills
The successful candidate should demonstrate:
- Strong problem-solving and root-cause-analysis skills.
- Ability to independently own complex production issues from identification through resolution.
- Strong risk mindset when making changes to production environments.
- Ability to communicate technical issues clearly to both technical and non-technical stakeholders.
- Strong collaboration across application, database, infrastructure, security, and business teams.
- Ability to prioritize production incidents while simultaneously supporting planned platform initiatives.
- Strong documentation and knowledge-sharing practices.
- Proactive identification of opportunities for automation, simplification, resiliency, and operational efficiency.
