Role: User Experience Designer
Location: Raleigh, NC-- Onsite
The RHTP Initiative 6Provider Experience Coordinator (PEC)serves as the provider experience champion for , especially the Rural Health Innovation Fund and the Rural Digital Health Collaborative.
Core Responsibilities
Serve as the DHHS RHTP provider experience champion.
Serve as the liaison between DHHS' RHIF partner (DIT) and RDHC partner (ECU) to ensure a smooth handover for providers.
Map and regularly update the provider journey in detail and publish an illustrative workflow.
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Understanding of continuous improvement tools, service level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one's responsibility" gaps.
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Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices.
Bachelor's degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience.
Interaction Designer, User Interface Designer, Experience Architect
Expected Skills:
Sample Role Types:Description (including, but not limited to):
1. Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards
2. Conducting user research, interviews, and usability testing to gather insights and improve design decisions
3. Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch
4. Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives
5. Creating user personas, journey maps, and interaction flows to inform design strategies and solutions
6. Ensuring consistency in branding and design elements across all user touchpoints
7. Staying up to date with design trends, tools, and emerging technologies to enhance user experiences
8. Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
| Process mapping | Required | 3 | Years |
| Process improvement | Required | 3 | Years |
| User interviews | Required | 3 | Years |
| User journey mapping | Required | 3 | Years |
| Healthcare interfacing | Highly desired | 2 | Years |
Questions
| No. | Question |
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? |
| Question2 | All work must be completed on-site. Do you agree to this requirement? |
| Question3 | Your candidate must be able to attend an in-person interview. Do you agree to this requirement? |
| Question4 | What is your candidate's email address? |
| Question5 | How soon can your candidate start if selected for this opportunity? |
| Question6 | Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req? |
| Question7 | Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes. |
| Question8 | Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country? |
| Question9 | Candidates submitted above the hourly Vendor of NA may not be considered for this assignment. Do you agree to this requirement? |
| Question10 | Payment for all approved hours will be paid at the straight hourly regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement? |
| Question11 | Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440? |
