Remote or New York, New York
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Today
As a Software Production Support Lead, you will ensure the stability, availability, and performance of our products. You will collaborate with cross-functional teams to investigate complex technical issues, support users, and contribute to the continuous improvement of our processes. Duties & Responsibilities: Reviews and analyses the tickets escalated from the various program teams (including SAM, I&O, development) and ensure timely resolutionPrioritize tickets based on urgency, impact, and re
Full-time
USD 94,100.00 - 136,000.00 per year
