Dear Candidate,
We are hiring Production Support Engineer to join our Digital Engineering team.
Who are we?
For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check
Job Title: Java Production Support Engineer (Java Production Support)
Job Type: Open for FTE/Contract
Job Location: Las Vegas, NV (Onsite – Mon to Fri)
Description:
This is a Java Production Support / ProdOps role supporting live enterprise applications — not a pure infrastructure position, since the infrastructure is already built out. The focus is on hands-on Java application troubleshooting, production monitoring, GitLab pipeline support, root cause analysis, and end-to-end issue resolution.
What we're looking for:
- A background that started in Java development and moved into ProdOps, application support, SRE, or DevOps-oriented production support.
- Ability to troubleshoot application issues directly — going into the code and logs to find the problem, rather than monitoring infrastructure or routing tickets to other teams.
- Hands-on GitLab pipeline experience, including supporting deployments and making pipeline changes as needed.
- Demonstrated experience handling production incidents, performing root cause analysis, and resolving issues end to end.
Qualification: Bachelor's Degree in Computers or Equivalent
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