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EMR/EHR Application Support Manager

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Remote or Almont, Colorado • Today

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ERP Application Manager

Jobot

Red Lion, Pennsylvania • Today

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ERP Application Manager

Jobot

Columbia, Maryland • Today

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IT Application Support Representative III

SchoolsFirst FCU

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Senior Manager- Epic EHR Development Lead Software Development

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Enterprise Applications & Software Development Manager

Krostech Solutions, LLC

McHenry, Illinois • Today

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Depends on Experience

Lead Specialist - IT ETRM Apps Dev

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Software Engineer III - Java/AWS/Python

JPMorgan Chase & Co.

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Eliassen Group

Job Details

Skills

Production Support
Optimization
Regulatory Compliance
Operational Excellence
Life Insurance
Mentorship
Application Support
Standard Operating Procedure
Collaboration
API
Reporting
Root Cause Analysis
Continuous Improvement
HIPAA
Auditing
Documentation
Management
Supervision
Incident Management
Service Delivery
SQL
Database
Workflow
Stakeholder Management
Epic
Cerner
NextGen
MEDITECH
ITIL
HL7
Interfaces
Health Care
JIRA
ServiceNow
Confluence
Project Management
Electronic Health Record (EHR)
Leadership
Information Technology
Health Informatics
Computer Science
Screening
Artificial Intelligence
Recruiting
Taxes
Insurance
Law
Communication
Gmail
Routing
Management Consulting
Life Sciences
SAP BASIS
Military

Production Support
Optimization
Regulatory Compliance
Operational Excellence
Life Insurance
Mentorship
Application Support
Standard Operating Procedure
Collaboration
API
Reporting
Root Cause Analysis
Continuous Improvement
HIPAA
Auditing
Documentation
Management
Supervision
Incident Management
Service Delivery
SQL
Database
Workflow
Stakeholder Management
Epic
Cerner
NextGen
MEDITECH
ITIL
HL7
Interfaces
Health Care
JIRA
ServiceNow
Confluence
Project Management
Electronic Health Record (EHR)
Leadership
Information Technology
Health Informatics
Computer Science
Screening
Artificial Intelligence
Recruiting
Taxes
Insurance
Law
Communication
Gmail
Routing
Management Consulting
Life Sciences
SAP BASIS
Military

Summary

Description:
Remote

Our client seeks an Application Support Manager to lead production support, maintenance, optimization, and continuous improvement of EMR/EHR and related clinical applications. The manager will mentor Application Support Analysts, partner with clinicians and business stakeholders, and coordinate with vendors and development teams to ensure stability, user satisfaction, regulatory compliance, and operational excellence.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $70.00 to $80.00/hr. w2

Responsibilities:

Lead and mentor a team of Application Support Analysts and manage daily operations.
Establish SLAs and support metrics, and coordinate on-call schedules and incident response.
Develop support processes, knowledge articles, and standard operating procedures.
Oversee support for EMR/EHR platforms including Epic, Cerner, Athenahealth, NextGen, eClinicalWorks, Meditech, or proprietary systems.
Ensure prompt resolution of clinical and operational application issues and manage major incidents.
Coordinate cross-functional resolution teams and support upgrades, releases, enhancements, and go-live activities.
Monitor application performance and availability.
Partner with clinical, operational, and business leaders, serving as escalation point for complex issues.
Collaborate with vendors on defects, enhancements, and support requests, and facilitate communication during outages.
Guide troubleshooting of application, SQL/database, interface failures, HL7 and API integrations, and reporting or workflow issues.
Ensure root cause analysis for recurring problems and drive continuous improvement.
Ensure HIPAA compliance, support audits and regulatory standards, and maintain documentation of controls and processes.

Experience Requirements:

5+ years supporting EMR/EHR or healthcare applications.
2+ years leading or supervising support teams.
Experience supporting clinical users in healthcare environments.
Strong incident management and service delivery background.
SQL databases and query troubleshooting experience.
Knowledge of healthcare workflows and clinical operations.
Excellent communication and stakeholder management skills.
Preferred: Epic, Cerner, Athena, eClinicalWorks, NextGen, or Meditech experience.
Preferred: ITIL Certification and Healthcare Informatics certification.
Preferred: HL7 interfaces and healthcare integrations experience.
Preferred: Jira, ServiceNow, Confluence, or similar ticketing systems.
Preferred: Project management experience and EMR implementation or go-live support leadership.

Education Requirements:

Bachelor's degree in Information Technology, Healthcare Informatics, Computer Science, or related field.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact .

About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxelisen
Position Id: a1WUQ000001vc9d2AA
Posted 2 hours ago

Company Info

About Eliassen Group

Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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