Key Responsibilities System Support & AnalysisAct as a subject matter expert (SME) for Encompass 360 functionality.Analyze business requirements and translate them into Encompass system configurations or enhancements.Support day-to-day Encompass system issues related to loan setup, disclosures, documents, milestones, and workflows.Perform root-cause analysis for system or process issues and recommend solutions.Business Process & Workflow OptimizationAnalyze mortgage operations workflows (Retail