McCann Partners is hiring an HCM/Payroll Technical Systems Analyst to support a global manufacturing company. This is a full-time, direct-hire opportunity.
The position is remote with occasional travel to the office as needed. Candidates must be available to work onsite for the initial one to two weeks for onboarding.
Salary Range: $100K–$125K annually.
JOB SUMMARY:This IT role combines hands-on technical application and integration support with functional HCM and payroll expertise. The HCM/Payroll Technical Systems Analyst partners with Payroll, HR, and IT in the development, implementation, configuration, and maintenance of UKG Pro Pay & WFM, SAP SuccessFactors, and related HR tools. The role supports reliable employee data exchanges through SAP Integration Suite’s Cloud Integration capability (SAP CPI), troubleshoots application and interface issues, and serves as a trusted contact for end users and technology vendors.
We are implementing SAP SuccessFactors. This role supports implementation and ongoing operations by translating business requirements into functional configurations and technical integration requirements. The analyst helps teams navigate the system, diagnoses issues across applications and interfaces, configures approved changes, and validates end-to-end processes supporting the employee lifecycle.
The role supports a broad range of HCM modules & functions including: EC, manager and employee HCM self-service, compensation, benefits, recruitment and onboarding, talent & performance management, succession planning, system security and associated licensing. Within UKG the role will support payroll, time tracking & absence management.
This role serves as a subject matter expert and system owner, partnering across the business to evaluate business needs, design scalable solutions, and deliver a seamless employee experience. The ideal candidate is both business-facing and technically hands-on—comfortable configuring business rules, supporting integration flows and data mappings, investigating production issues, and leading cross-functional projects. The analyst owns day-to-day application and interface support all the way to platform-wide administration.
POSITION LOCATION:This is a fully remote position, with occasional travel to headquarters in IL or other Success Factors locations expected.
ESSENTIAL FUNCTIONS:Technical Application Support & Integrations (Core Responsibility) - Provide hands-on operational support for HCM and payroll integrations, including SAP Integration Suite’s Cloud Integration capability (SAP CPI), SuccessFactors Integration Center, and interfaces connecting UKG and other payroll providers, benefits providers, and other enterprise systems, as applicable to the company’s environment.
- Maintain functional and technical documentation, including interface inventories, integration dependencies, and other configurations.
- Monitor integration flows, scheduled interfaces, inbound/outbound files, and message processing logs. Investigate failures and coordinate resolution with vendors and technical teams.
- Analyze API responses, interface payloads, data extracts, and mappings to distinguish source-data, configuration, transformation, connectivity, and authorization issues. Work with REST/OData APIs, SFTP, and XML, JSON, or CSV data formats as applicable.
- Configure and maintain approved integration parameters, schedules, field mappings, and standard integration content. Partner with integration developers on custom scripting and new integration designs.
- Support integration authentication and connectivity troubleshooting, including service accounts, permissions, and certificate-expiration tracking.
System Configuration & Testing - Configure, maintain, and optimize HCM business rules and payroll system functionality, including business processes, security roles and workflows.
- Lead system upgrades, regulatory updates, patches, and new feature deployments.
- Execute end-to-end integration tests covering data mappings, error handling, and downstream impacts; document results and support controlled deployment and rollback planning.
- Ensure ongoing compliance with payroll and employment regulations by supporting system version updates and process adjustments.
- Provide functional and technical incident triage, root cause analysis, and resolution of HCM and payroll system defects; document diagnostic evidence, business impact, corrective actions, and recurring-issue prevention. Escalate issues that require specialized development or platform changes.
Functional HCM & Payroll Support - Serve as the functional subject matter expert for Payroll, Time & Attendance, HCM functionality and other integrated platforms to ensure accurate and compliant system usage.
- Translate business and regulatory requirements into system configuration, functional design & process improvements.
- Support payroll processing cycles, validations, audits, and exception handling in partnership with Payroll and HR teams.
User Support, Training & Continuous Improvement - Serve as a point of contact for HR and Payroll users, providing functional support, guidance, and issue resolution.
- Develop and/or maintain training materials, work instructions, job aids, and other documentation to support system adoption and effective usage.
- Identify opportunities to streamline HR & payroll processes through automation, configuration changes, and improved system usage.
- Stay current on HCM and payroll system capabilities, regulatory changes, and best practices.
- Embrace out of the box AI functionality, to determine when appropriate for the company’s users.
MINIMUM REQUIREMENTS: - Bachelor’s Degree in Human Resource Management, Information Technology, Information Systems, Computer Science, or a related field.
- Minimum of 4 to 7 years of experience supporting HR/payroll data and enterprise applications, including hands-on configuration, production troubleshooting, and interface support. Prior experience with SAP SuccessFactors and/or UKG Pro Payroll & WFM is beneficial.
- Working knowledge of HCM and payroll processes, employee data structures, effective-dated records, and downstream dependencies, with the ability to translate business requirements into configuration and interface specifications.
- Hands-on experience supporting interfaces through SAP Integration Suite Cloud Integration (SAP CPI) or a comparable integration platform, including monitoring, log analysis, mapping validation, error resolution, and controlled reprocessing. Direct SAP Cloud Integration and SuccessFactors Integration Center experience is preferred.
- Working knowledge of REST/OData APIs, SFTP, XML, JSON, CSV, authentication concepts, and role-based access; ability to investigate technical issues while protecting confidential employee and payroll data.
- Experience documenting interface mappings and support procedures, executing end-to-end integration testing, and following production change-control practices. Familiarity with SQL for approved reporting datasets and basic scripting for data validation or troubleshooting is preferred; advanced custom integration development is not a core requirement.
- Thorough knowledge of Microsoft Office (Word, Excel, and PowerPoint) including a strong understanding and experience with database, spreadsheet, and report writing tools.
- SuccessFactors Certifications, particularly Employee Central Core Expert Certified is preferred.
- Prior project management experience is desirable, including the ability to plan, initiate, monitor, and implement projects within deadlines.
COMPETENCIES: - Action-Oriented
- Collaborative
- Optimizes Work Processes
- Nimble Learning
- Demonstrates Self Awareness
- Values Differences
