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IVR / Contact Center Application Developer

Everest Global Solutions

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Genesys IVR Developer

Innova Solutions, Inc

Jersey City, New Jersey • 7d ago

Easy Apply

Contract

Depends on Experience

IVR Developer

Magicforce

Remote • Today

Easy Apply

Third Party, Contract

Depends on Experience

CISCO Contact Center Consultant (US Citizen only)

Acclaim Systems

New York, New York • 3d ago

Easy Apply

Full-time

Depends on Experience

Contact Center Systems Engineer

Synkriom

Elk Grove, California • 5d ago

Easy Apply

Full-time

Depends on Experience

Application Developer

BCforward

Minneapolis, Minnesota • Today

Easy Apply

Contract

$70.00 - $70 per hour

Contact Center Architect | Healthcare | Remote

Tekaccel, Inc

Remote or Texas • Today

Full-time, Contract, Third Party

Contact Center Architect (Amazon Connect)

Akshaya Inc

Remote • 14d ago

Easy Apply

Contract

Depends on Experience

Application Developer

Optima Global Solutions

Remote • 16d ago

Easy Apply

Contract

$75 - $85

Contact Center Associate

APN Consulting Inc

Piscataway, New Jersey • Today

Easy Apply

Contract, Third Party

Depends on Experience

Conversational AI Architect with Contact Center & CX

ITSYNTAX INC

Hybrid in Atlanta, Georgia • 13d ago

Easy Apply

Contract, Third Party

70 - 75

Technology Engineer - Contact Center

Community Health Systems

Franklin, Tennessee • Today

Full-time

Technology Engineer, Senior - Contact Center

Community Health Systems

Franklin, Tennessee • Today

Full-time

Contact Center Analyst

GoodLeap

Granite Bay, California • Yesterday

Full-time

USD 28.85 - 38.46 per hour

Senior Contact Center Engineer - Genesys

Capital Group

San Antonio, Texas • 10d ago

Full-time

USD 141,648.00 - 226,637.00 per year

Contact Center Architect

Headway Tek Inc

Remote • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

IT Manager III - Contact Center Technology & Operations

Software Resources, Inc.

Hybrid in Phoenix, Arizona • Today

Easy Apply

Full-time

Depends on Experience

Technology Engineer, Principal - Contact Center

Community Health Systems

Franklin, Tennessee • Today

Full-time

Professional Services Contact Center Engineer

RingCentral, Inc.

Remote • Today

Full-time

USD 88,200.00 - 115,000.00 per year

PeopleSoft Application Developer

Cloud and Things

Hybrid in Albany, New York • Yesterday

Easy Apply

Full-time

Depends on Experience

IT Principal Contact Center Solution Architect

Maximus, Inc.

Remote • Today

Full-time

USD 197,840.00 per year

Application Developer

Atash Enterprises, LLC

Hybrid in Atlanta, Georgia • Today

Easy Apply

Contract

$40 - $50

Application Consultant IV

BCforward

Cincinnati, Ohio • Today

Easy Apply

Contract

$90.00 - $98 per hour

Investran Application Support Developer

Voto Consulting LLC

Hybrid in New York, New York • 28d ago

Easy Apply

Third Party, Contract

Depends on Experience

Applications Developer

Sharp Decisions

Atlanta, Georgia • Today

Full-time

Application Developer

Precision Solutions

District of Columbia • Today

Full-time

PeopleSoft Application Developer

Aasritha infotech Inc

Remote • 8d ago

Easy Apply

Contract, Third Party

55 - 60

PeopleSoft Application Developer

Aasritha infotech Inc

Remote • Today

Easy Apply

Contract

Depends on Experience

IT Manager III - Contact Center Technology & Operations

Western Alliance Bank

Phoenix, Arizona • Today

Full-time

Application Developer

Apex Systems

Birmingham, Alabama • Today

Easy Apply

Full-time

$45 - $60 per hour

Job Details

Skills

Amazon Lambda
Amazon DynamoDB
Amazon S3
Amazon SQS
Amazon Web Services
Customer Relationship Management (CRM)
Continuous Delivery
Continuous Integration
Interactive Voice Response
Health Care
Node.js
API
Agile
Application Development
Authentication
IVR
Contact Center

Summary

Role: IVR / Contact Center Application Developer

Location: Remote

Job type: Contract

Role Summary:

We are seeking an experienced IVR / Contact Center Application Developer with strong expertise in Java, Spring Boot, AWS, and contact center technologies. The ideal candidate will design, develop, integrate, and support IVR and customer interaction solutions using Amazon Connect, Amazon Lex, and Genesys Cloud Architect, while building scalable backend services and APIs that support enterprise customer service operations. This role requires hands-on development experience, strong integration skills, and the ability to support solutions throughout the software development lifecycle.

Key Responsibilities:

Design, develop, and maintain enterprise-grade applications using Java, Spring Boot, and microservices architecture.
Develop, enhance, and support RESTful APIs to facilitate integration between contact center platforms and enterprise applications.
Design and implement IVR, call routing, and customer self-service workflows using Amazon Connect and Genesys Cloud development.
Integrate IVR applications with backend services, databases, CRM systems, and third-party platforms.
Build and support backend services that enable real-time customer interactions and transaction processing.
Configure and maintain contact center routing strategies, queues, prompts, call flows, and customer experience workflows.
Analyze call flow performance, routing effectiveness, and customer interaction metrics to identify optimization opportunities.
Support enhancements, troubleshooting, testing, and production deployments for Amazon Connect and Genesys Cloud solutions.
Design, develop, and maintain Node.js-based services supporting cloud-native and event-driven architectures.
Develop AWS-based solutions utilizing services such as Lambda, API Gateway, SQS, SNS, DynamoDB, S3, CloudWatch, and IAM.
Monitor, troubleshoot, and optimize application performance to ensure reliability, scalability, and high availability.
Investigate production issues, perform root cause analysis, and implement corrective and preventive solutions.
Participate in code reviews and enforce software engineering best practices, coding standards, and security guidelines.
Support CI/CD deployment processes and automated release management across environments.
Collaborate with business analysts, architects, product owners, QA teams, and stakeholders to translate business requirements into technical solutions.
Create and maintain technical documentation, solution designs, API specifications, and operational runbooks.
Participate in Agile ceremonies, including sprint planning, estimation, backlog grooming, and retrospectives.

Required Skills & Qualifications:

5+ years of experience in Java application development.
Strong experience with Java, Spring Boot, REST APIs, and Microservices architecture.
Hands-on experience with Amazon Connect and/or Genesys Cloud development.
Experience developing and supporting IVR and contact center solutions.
Strong understanding of customer interaction workflows, call routing, and contact center operations.
Experience integrating APIs, databases, CRM platforms, and third-party applications.
Proficiency in Node.js development.
Experience with AWS cloud services and cloud-native application development.
Knowledge of API security, OAuth, JWT, and authentication/authorization mechanisms.
Experience with GitHub, source control management, branching strategies, and CI/CD pipelines.
Strong troubleshooting, debugging, and production support experience.
Experience working in Agile/Scrum delivery environments.

Preferred Qualifications:

Experience with healthcare, payer, provider, or customer service environments.
Experience with Amazon Lex integration for self-service customer interaction solutions.
Knowledge of event-driven architectures and messaging frameworks.
AWS or Genesys Cloud certifications.
Experience with monitoring and observability tools such as CloudWatch, Splunk, Dynatrace, or New Relic.
Exposure to Docker, Kubernetes, and containerized deployments.

Nice-to-Have Skills:

Amazon Connect
Genesys Cloud
Amazon Lex
AWS Lambda
API Gateway
Node.js
Spring Boot
Microservices
Contact Center Integrations
CRM Integrations (Salesforce, ServiceNow, Dynamics 365)
CI/CD & DevOps Practices

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90915884
Position Id: 9109036
Posted 5 hours ago

Fitment

Dice Job Match Score™

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Contact the job poster

Santhoshi Viswanadhula

Recruiter Everest Global Solutions @ Everest Global Solutions

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Easy Apply

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Job Details

Skills

Amazon Lambda
Amazon DynamoDB
Amazon S3
Amazon SQS
Amazon Web Services
Customer Relationship Management (CRM)
Continuous Delivery
Continuous Integration
Interactive Voice Response
Health Care
Node.js
API
Agile
Application Development
Authentication
IVR
Contact Center

Summary

Role: IVR / Contact Center Application Developer

Location: Remote

Job type: Contract

Role Summary:

Key Responsibilities:

Design, develop, and maintain enterprise-grade applications using Java, Spring Boot, and microservices architecture.
Develop, enhance, and support RESTful APIs to facilitate integration between contact center platforms and enterprise applications.
Design and implement IVR, call routing, and customer self-service workflows using Amazon Connect and Genesys Cloud development.
Integrate IVR applications with backend services, databases, CRM systems, and third-party platforms.
Build and support backend services that enable real-time customer interactions and transaction processing.
Configure and maintain contact center routing strategies, queues, prompts, call flows, and customer experience workflows.
Analyze call flow performance, routing effectiveness, and customer interaction metrics to identify optimization opportunities.
Support enhancements, troubleshooting, testing, and production deployments for Amazon Connect and Genesys Cloud solutions.
Design, develop, and maintain Node.js-based services supporting cloud-native and event-driven architectures.
Develop AWS-based solutions utilizing services such as Lambda, API Gateway, SQS, SNS, DynamoDB, S3, CloudWatch, and IAM.
Monitor, troubleshoot, and optimize application performance to ensure reliability, scalability, and high availability.
Investigate production issues, perform root cause analysis, and implement corrective and preventive solutions.
Participate in code reviews and enforce software engineering best practices, coding standards, and security guidelines.
Support CI/CD deployment processes and automated release management across environments.
Collaborate with business analysts, architects, product owners, QA teams, and stakeholders to translate business requirements into technical solutions.
Create and maintain technical documentation, solution designs, API specifications, and operational runbooks.
Participate in Agile ceremonies, including sprint planning, estimation, backlog grooming, and retrospectives.

Required Skills & Qualifications:

5+ years of experience in Java application development.
Strong experience with Java, Spring Boot, REST APIs, and Microservices architecture.
Hands-on experience with Amazon Connect and/or Genesys Cloud development.
Experience developing and supporting IVR and contact center solutions.
Strong understanding of customer interaction workflows, call routing, and contact center operations.
Experience integrating APIs, databases, CRM platforms, and third-party applications.
Proficiency in Node.js development.
Experience with AWS cloud services and cloud-native application development.
Knowledge of API security, OAuth, JWT, and authentication/authorization mechanisms.
Experience with GitHub, source control management, branching strategies, and CI/CD pipelines.
Strong troubleshooting, debugging, and production support experience.
Experience working in Agile/Scrum delivery environments.

Preferred Qualifications:

Experience with healthcare, payer, provider, or customer service environments.
Experience with Amazon Lex integration for self-service customer interaction solutions.
Knowledge of event-driven architectures and messaging frameworks.
AWS or Genesys Cloud certifications.
Experience with monitoring and observability tools such as CloudWatch, Splunk, Dynatrace, or New Relic.
Exposure to Docker, Kubernetes, and containerized deployments.

Nice-to-Have Skills:

Amazon Connect
Genesys Cloud
Amazon Lex
AWS Lambda
API Gateway
Node.js
Spring Boot
Microservices
Contact Center Integrations
CRM Integrations (Salesforce, ServiceNow, Dynamics 365)
CI/CD & DevOps Practices

Dice Id: 90915884
Position Id: 9109036
Posted 5 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Santhoshi Viswanadhula

Recruiter Everest Global Solutions @ Everest Global Solutions

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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