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21 results (5 new)

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NICE CXone Administrator

Werner Consulting Group

Remote • Today

Easy Apply

Contract

Depends on Experience

NICE CXone Configuration Specialist / Platform Engineer

HCLTech

Remote • 3d ago

Easy Apply

Full-time

$80,000 - $100,000

CCaaS Analyst - NICE CXone

Tranzeal, Inc.

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Application Support Analyst III NICE CXOne CCaaS

iSpace, Inc

Remote • Today

Easy Apply

Contract

40 - 48

NICE CXone Developer / Designer – CCaaS

United Technology

Remote • 13d ago

Contract, Third Party

Depends on Experience

NICE CXone / Cognigy Conversational AI Developer

United Technology

Remote • 3d ago

Third Party, Contract

Depends on Experience

Senior CCaaS Engineer for NICE CXone

Werner Consulting Group

Remote • Today

Easy Apply

Contract

Depends on Experience

CCaaS Analyst III – NICE CXone

Datamatics Global Services, Inc.

Remote • Today

Easy Apply

Full-time

Depends on Experience

Senior Developer – NICE CXone / LiveVox

Tech3pillars Technologies

Dallas, Texas • 22d ago

Easy Apply

Contract, Third Party

Depends on Experience

NICE CXone (InConnect) Architect

The Evolvers Group

Hybrid in Dallas, Texas • 10d ago

Easy Apply

Full-time

Depends on Experience

NiCE CXone Application Analyst III

IDR, Inc.

Malvern, Pennsylvania • Today

Full-time

Senior CCaaS Engineer – NICE CXone

Datamatics Global Services, Inc.

Remote • Yesterday

Easy Apply

Full-time

Depends on Experience

Sr Data Reporting Analyst (NICE CXone)

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 121,800.00 - 157,520.00 per year

Cloud Engineer (NICE CXone, Salesforce, ServiceNow, and EPIC platforms)

Tranzeal, Inc.

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Data Reporting and Analytics Consultant IV, Business Intelligence (NICE CXone)

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 97,400.00 - 125,950.00 per year

CXOne Administrator

Momento USA LLC

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Intune Administrator

Ledgent Technology

Denver, Colorado • Today

Easy Apply

Contract

$30 - $40 per hour

Senior IT Support Engineer (Tier 3 / NICE SME)

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 42.98 - 55.58 per hour

Lead CXone Developer

Sage IT Inc

North Carolina • Today

Easy Apply

Third Party, Contract

Cognos Admin

KPG 99 Inc.

No location provided • Today

Easy Apply

Contract

Systems Administrator (Gong & Nice Nexidia)

Judge Group, Inc.

Temple Terrace, Florida • Today

Contract

USD 45.00 - 47.00 per hour

Job Details

Skills

NICE CXone
Support

Summary

Werner Consulting Group LLC (WCG) is a Denver based IT consulting and placement firm. We have a client looking for a FULL REMOTE CCaaS (Contact Center as a Service) Analyst who will be responsible for the day-to-day administration, optimization, and Tier 2 support of company's contact center solutions including NICE CXone. This position starts off as a 12 month contract but will most likely extend beyond that.

The CCaaS (Contact Center as a Service) Analyst is responsible for the day-to-day administration, optimization, and Tier 2 support of company's contact center solutions. Serving as the primary escalation point for issues the service desk cannot resolve, this role combines strong technical troubleshooting with exceptional people skills. The Analyst focuses on comprehensive CCaaS administration, Studio development for existing call flows, and cross-functional collaboration. By maintaining a forward-thinking approach, this role not only resolves immediate technical challenges but also drives continuous improvement through the creation of knowledge base articles to empower Tier 1 support and prevent future escalations.

Tier 2 Incident Management: Act as the primary escalation point for Tier 2 customer incidents that cannot be resolved by the service desk. Provide prompt, efficient, and empathetic technical support to ensure minimal disruption to contact center operations.
CXone Administration: Perform comprehensive administrative tasks within NICE CXone, including but not limited to onboarding new hires, managing user configurations, setting up dispositions, configuring After Call Work (ACW) settings, creation of skills, campaigns, and teams among many other tasks.
Studio Development: Utilize NICE CXone Studio to modify and enhance existing call flows and routing strategies for voice, chat, email, and SMS channels based on evolving business requirements.
Cross-Functional Collaboration: Take the lead in assisting teammates, partnering closely with internal IT teams, project managers, and other company resources to drive swift and effective issue resolution.
Proactive Knowledge Management: Maintain a forward-thinking approach by documenting solutions to escalated issues. Create, update, and publish comprehensive knowledge base articles to train Tier 1/Service Desk analysts, effectively reducing future escalation volumes.
Data Analysis & Optimization: Monitor and analyze call center KPIs, performance metrics, and trends to ensure service level agreements are met and to support continuous operational improvements.
Platform Support & Integration Awareness: Support the broader CCaaS ecosystem and maintain a working knowledge of its integrations with key CRM platforms like Salesforce, ServiceNow, and EPIC.

Experience

2-4 years of experience in the administration and support of NICE CXone CCaaS platform or similar enterprise contact center systems.
Exceptional interpersonal and people skills, with a proven ability to collaborate effectively with both technical and non-technical stakeholders.
Forward-thinking problem solver with a strong dedication to documenting technical solutions and mentoring frontline support teams.
Strong preference for hands-on experience with NICE CXone administration and Studio development.
Experience with other NICE products such as IEX WFM, Interaction Analytics, Quality Management, Personal Connection Dialer, and Feedback Management Survey is highly desired.
NICE CXone certifications or related contact center technology certifications are a strong plus

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10315948
Position Id: 9101851
Posted 10 hours ago

Fitment

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Remote

•

Today

Easy Apply

Contract

40 - 48

CCaaS Analyst III – NICE CXone

Remote

•

Today

The CCaaS (Contact Center as a Service) Analyst is responsible for the day-to-day administration, optimization, and Tier 2 support of DaVita's contact center solutions. Serving as the primary escalation point for issues the service desk cannot resolve, this role combines strong technical troubleshooting with exceptional people skills. The Analyst focuses on comprehensive CCaaS administration, Studio development for existing call flows, and cross-functional collaboration. By maintaining a forward

Easy Apply

Full-time

Depends on Experience

CCaaS Analyst - NICE CXone

Remote

•

Yesterday

CCaaS Analyst - NICE CXone We are seeking a CCaaS Analyst to support the administration, optimization, and Tier 2 support of enterprise contact center solutions. The role will focus on NICE CXone administration, Studio development, troubleshooting, and continuous improvement while partnering with technical and business teams. Key ResponsibilitiesProvide Tier 2 technical support and resolve escalated contact center incidents.Administer NICE CXone, including users, skills, campaigns, teams, dispos

Easy Apply

Contract

Depends on Experience

NICE CXone Configuration Specialist / Platform Engineer

Remote

•

3d ago

Role Title: NICE CXone Configuration Specialist / Platform Engineer Role Summary We are seeking an experienced NICE CXone professional (Administrator, Engineer, or Developer) to lead the implementation, configuration, and optimization of the NICE CXone cloud-native Contact Center as a Service (CCaaS) platform. This role is responsible for delivering scalable, high-performing omnichannel customer experience solutions, including intelligent routing, IVR design, and seamless CRM integrations. Th

Easy Apply

Full-time

$80,000 - $100,000

Job Details

Skills

NICE CXone
Support

Summary

Tier 2 Incident Management: Act as the primary escalation point for Tier 2 customer incidents that cannot be resolved by the service desk. Provide prompt, efficient, and empathetic technical support to ensure minimal disruption to contact center operations.
CXone Administration: Perform comprehensive administrative tasks within NICE CXone, including but not limited to onboarding new hires, managing user configurations, setting up dispositions, configuring After Call Work (ACW) settings, creation of skills, campaigns, and teams among many other tasks.
Studio Development: Utilize NICE CXone Studio to modify and enhance existing call flows and routing strategies for voice, chat, email, and SMS channels based on evolving business requirements.
Cross-Functional Collaboration: Take the lead in assisting teammates, partnering closely with internal IT teams, project managers, and other company resources to drive swift and effective issue resolution.
Proactive Knowledge Management: Maintain a forward-thinking approach by documenting solutions to escalated issues. Create, update, and publish comprehensive knowledge base articles to train Tier 1/Service Desk analysts, effectively reducing future escalation volumes.
Data Analysis & Optimization: Monitor and analyze call center KPIs, performance metrics, and trends to ensure service level agreements are met and to support continuous operational improvements.
Platform Support & Integration Awareness: Support the broader CCaaS ecosystem and maintain a working knowledge of its integrations with key CRM platforms like Salesforce, ServiceNow, and EPIC.

Experience

2-4 years of experience in the administration and support of NICE CXone CCaaS platform or similar enterprise contact center systems.
Exceptional interpersonal and people skills, with a proven ability to collaborate effectively with both technical and non-technical stakeholders.
Forward-thinking problem solver with a strong dedication to documenting technical solutions and mentoring frontline support teams.
Strong preference for hands-on experience with NICE CXone administration and Studio development.
Experience with other NICE products such as IEX WFM, Interaction Analytics, Quality Management, Personal Connection Dialer, and Feedback Management Survey is highly desired.
NICE CXone certifications or related contact center technology certifications are a strong plus

Dice Id: 10315948
Position Id: 9101851
Posted 10 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

Today

Easy Apply

Contract

40 - 48

CCaaS Analyst III – NICE CXone

Remote

•

Today

Easy Apply

Full-time

Depends on Experience

CCaaS Analyst - NICE CXone

Remote

•

Yesterday

Easy Apply

Contract

Depends on Experience

NICE CXone Configuration Specialist / Platform Engineer

Remote

•

3d ago

Easy Apply

Full-time

$80,000 - $100,000

NICE CXone Administrator

Skills

Summary

Dice Job Match Score™

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NICE CXone Administrator

Job Details

Skills

Summary

Dice Job Match Score™

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