Order Management Specialist/Healthcare CSR - USA

Primary responsibilities include but are not limited to the following: 

• Handles Order entry, order status, product info inquiry, complaints, pricing, shipping and inventory requests and issues 

• Communicates clearly and professionally with external customers and internal client personnel by telephone and/or written correspondence 

• Worklist management including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries and pricing/invoicing 

• Managing the customer order process from entry to delivery 

 Skills:

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution – or –  

• HS Diploma with 6 years of Customer Service experience in a private, public, government or military environment 

• Minimum of 3 years of Customer Service experience  

AND 

In addition to the above requirements, the following experience and skills are considered a plus:  

• Previocurrent Healthcare Customer Service Experience  

• ERP system experience. 

• Experienced with cross-functional project leadership preferred. 

• Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers. 

Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems.