Job Title: Microsoft 365 Copilot Platform Administrator / Systems Analyst (L3 Support)
Location: Austin, TX – Onsite
Duration: Long-Term Contract
Experience: 12+ Years
Job Description
We are seeking an experienced Microsoft 365 Copilot Platform Administrator / Systems Analyst to administer, support, and optimize Microsoft 365 Copilot and related enterprise AI services. The ideal candidate will have strong experience in Microsoft 365 enterprise administration, advanced Level 3 technical support, AI platform operations, identity and access management, and enterprise integrations.
The candidate will support Copilot platform configuration, troubleshooting, AI governance, service management, agent enablement, and adoption analytics in a large enterprise environment.
Key Responsibilities
1. Microsoft 365 Copilot Platform Administration
Administer and support Microsoft 365 Copilot and related AI services.
Manage licensing, configuration, service health, feature enablement, and credit allocation and monitoring.
Evaluate, test, and implement new Copilot capabilities, features, and releases.
Maintain platform documentation, administration standards, operational procedures, and support guidelines.
Monitor service utilization and ensure appropriate configuration and resource allocation.
2. Level 3 Technical Support
Serve as the senior escalation point for complex Microsoft 365 Copilot incidents and service issues.
Troubleshoot Microsoft Graph grounding, SharePoint Online and Microsoft Teams integrations, permissions, data access, and agent functionality.
Diagnose connector failures, enterprise integration issues, and credit control and monitoring problems.
Manage Microsoft support escalations and conduct root cause analysis.
Provide advanced technical solutioning to enable Copilot agents and enterprise AI use cases.
3. AI Governance and Service Management
Participate in AI governance activities, capability reviews, and release readiness assessments.
Support capability intake, pilot programs, production releases, and AI service lifecycle management.
Identify operational risks, technical dependencies, security considerations, and support requirements.
Follow ITIL-based service management practices for incident, problem, change, and release management.
4. Identity and Integration Support
Collaborate with Identity and Access Management (IAM), Security, and Enterprise Architecture teams to support secure AI access and integrations.
Support connectivity and integrations involving Microsoft Graph, SharePoint Online, Power BI, Power Platform, and Copilot Studio.
Validate connector configurations, access permissions, identity settings, and enterprise integration functionality.
Troubleshoot authentication, authorization, data access, and cloud service connectivity issues.
5. Service Analytics and Adoption
Monitor Copilot service performance, adoption, utilization, and operational health metrics.
Develop and maintain operational dashboards, service health reports, and executive reporting.
Support AI adoption initiatives and enterprise AI value realization efforts.
Identify service improvement opportunities through usage analytics, performance monitoring, and operational reporting.
Required Skills and Qualifications
Minimum 5 years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 technical support.
At least 2 years of hands-on experience with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations.
Strong knowledge of Microsoft 365 Copilot and related enterprise AI capabilities.
Hands-on knowledge of the following technologies:
Microsoft 365 Copilot
SharePoint Online
Microsoft Teams
Microsoft Graph
Microsoft Entra ID
Microsoft Power Platform
Copilot Studio
Copilot Chat
Copilot Cowork
Experience troubleshooting identity, permissions, authentication, authorization, and cloud service integration issues.
Experience with ITIL-based service management practices.
Strong analytical, incident management, troubleshooting, and root cause analysis skills.
Excellent communication and collaboration skills, with the ability to work across technical and business teams.
Preferred Skills and Qualifications
Microsoft 365 Enterprise Administration experience.
Experience implementing and supporting Copilot Studio solutions and AI agents.
Microsoft Graph API and enterprise integration experience.
Power Platform administration experience.
Experience with Azure AI Foundry.
ITIL certification.
Microsoft Copilot, Microsoft 365, or AI-related certifications.
Additional Information
This is an onsite position in Austin, Texas.
Candidates should have strong enterprise-level Microsoft 365 administration and technical support experience.
Experience supporting enterprise AI services, Copilot integrations, and AI agent use cases is highly desirable.
Interested candidates: Please submit your updated resume highlighting relevant Microsoft 365 Copilot administration, enterprise integration, and Level 3 support experience.
