Job Title: Microsoft 365 Copilot Platform Administrator / Systems Analyst (L3 Support)

Location: Austin, TX – Onsite
Duration: Long-Term Contract
Experience: 12+ Years

Job Description

We are seeking an experienced Microsoft 365 Copilot Platform Administrator / Systems Analyst to administer, support, and optimize Microsoft 365 Copilot and related enterprise AI services. The ideal candidate will have strong experience in Microsoft 365 enterprise administration, advanced Level 3 technical support, AI platform operations, identity and access management, and enterprise integrations.

The candidate will support Copilot platform configuration, troubleshooting, AI governance, service management, agent enablement, and adoption analytics in a large enterprise environment.

Key Responsibilities

1. Microsoft 365 Copilot Platform Administration

• Administer and support Microsoft 365 Copilot and related AI services.

• Manage licensing, configuration, service health, feature enablement, and credit allocation and monitoring.

• Evaluate, test, and implement new Copilot capabilities, features, and releases.

• Maintain platform documentation, administration standards, operational procedures, and support guidelines.

• Monitor service utilization and ensure appropriate configuration and resource allocation.

2. Level 3 Technical Support

• Serve as the senior escalation point for complex Microsoft 365 Copilot incidents and service issues.

• Troubleshoot Microsoft Graph grounding, SharePoint Online and Microsoft Teams integrations, permissions, data access, and agent functionality.

• Diagnose connector failures, enterprise integration issues, and credit control and monitoring problems.

• Manage Microsoft support escalations and conduct root cause analysis.

• Provide advanced technical solutioning to enable Copilot agents and enterprise AI use cases.

3. AI Governance and Service Management

• Participate in AI governance activities, capability reviews, and release readiness assessments.

• Support capability intake, pilot programs, production releases, and AI service lifecycle management.

• Identify operational risks, technical dependencies, security considerations, and support requirements.

• Follow ITIL-based service management practices for incident, problem, change, and release management.

4. Identity and Integration Support

• Collaborate with Identity and Access Management (IAM), Security, and Enterprise Architecture teams to support secure AI access and integrations.

• Support connectivity and integrations involving Microsoft Graph, SharePoint Online, Power BI, Power Platform, and Copilot Studio.

• Validate connector configurations, access permissions, identity settings, and enterprise integration functionality.

• Troubleshoot authentication, authorization, data access, and cloud service connectivity issues.

5. Service Analytics and Adoption

• Monitor Copilot service performance, adoption, utilization, and operational health metrics.

• Develop and maintain operational dashboards, service health reports, and executive reporting.

• Support AI adoption initiatives and enterprise AI value realization efforts.

• Identify service improvement opportunities through usage analytics, performance monitoring, and operational reporting.

Required Skills and Qualifications

• Minimum 5 years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 technical support.

• At least 2 years of hands-on experience with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations.

• Strong knowledge of Microsoft 365 Copilot and related enterprise AI capabilities.

• Hands-on knowledge of the following technologies:

  • Microsoft 365 Copilot

  • SharePoint Online

  • Microsoft Teams

  • Microsoft Graph

  • Microsoft Entra ID

  • Microsoft Power Platform

  • Copilot Studio

  • Copilot Chat

  • Copilot Cowork

• Experience troubleshooting identity, permissions, authentication, authorization, and cloud service integration issues.

• Experience with ITIL-based service management practices.

• Strong analytical, incident management, troubleshooting, and root cause analysis skills.

• Excellent communication and collaboration skills, with the ability to work across technical and business teams.

Preferred Skills and Qualifications

• Microsoft 365 Enterprise Administration experience.

• Experience implementing and supporting Copilot Studio solutions and AI agents.

• Microsoft Graph API and enterprise integration experience.

• Power Platform administration experience.

• Experience with Azure AI Foundry.

• ITIL certification.

• Microsoft Copilot, Microsoft 365, or AI-related certifications.

Additional Information

• This is an onsite position in Austin, Texas.

• Candidates should have strong enterprise-level Microsoft 365 administration and technical support experience.

• Experience supporting enterprise AI services, Copilot integrations, and AI agent use cases is highly desirable.

Interested candidates: Please submit your updated resume highlighting relevant Microsoft 365 Copilot administration, enterprise integration, and Level 3 support experience.