Systems Analyst/365 Support
Contract W2
Contract Independent
6 Months
No Travel Required
On-site
$60 - $70/hr
Estaff LLC
Fitment
Dice Job Match Score™
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Job Details
Skills
- Access Control
- Analytics
- Artificial Intelligence
- Cloud Computing
- Dashboard
- Use Cases
- Sharepoint Online
- Microsoft SharePoint
- Root Cause Analysis
- Service Management
- Reporting
- Microsoft
- Microsoft Azure
- ITIL
- Documentation
- Lifecycle Management
- Licensing
- Management
- Microsoft Office
- Microsoft 365 Copilot
- Microsoft Teams
- Microsoft Graph
- Microsoft Entra ID
- Power Platform
- Copilot Studio
- Copilot Chat
- Copilot Cowork
- Microsoft 365 Enterprise Administration
- Copilot Studio or AI Agent experience
- Microsoft Graph integration
- Power Platform administration
Summary
We are seeking a Systems Analyst/365 Support professional with strong Microsoft 365 experience for a contract assignment working on-site in Austin, Texas, 4-5 days per week; must be local. Anyone outside Austin will be rejected.
Can work with C2Cs
Responsibilities include:
Copilot Platform Administration
Administer and support Microsoft 365 Copilot and related AI services.
Manage licensing, configuration, service health, and feature enablement.
Evaluate and implement new Copilot capabilities and releases.
Maintain service documentation, standards, and operational procedures.
Credit allocations and monitoring
Level 3 Technical Support
Serve as the senior escalation point for complex Copilot incidents.
Troubleshoot:
Microsoft Graph grounding
SharePoint and Teams integrations
Permissions and data access issues
Agent functionality
Connector and integration failures
Credit controls and monitoring
Manage Microsoft support escalations and root cause analysis.
Advanced solutioning for Copilot agent use case enablement
AI Governance & Service Management
Participate in AI governance, capability reviews, and release readiness assessments.
Support capability intake, pilot programs, production releases, and lifecycle management.
Identify operational risks, dependencies, and support requirements.
Identity & Integration Support
Partner with IAM, Security, and Architecture teams on access controls and AI integrations.
Support Microsoft Graph, SharePoint, PowerBi, Power Platform, and Copilot Studio connectivity.
Validate connector configurations and enterprise integrations.
Service Analytics & Adoption
Monitor service performance, adoption, and utilization metrics.
Support executive reporting and AI value realization efforts.
Develop and maintain operational dashboards and service health reporting
Requirements
Yrs Skills, and Qualifications
5 Years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support; 2 years should include hands-on work with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations.
Strong knowledge of: ○ Microsoft 365 Copilot ○ SharePoint Online ○ Microsoft Teams ○ Microsoft Graph ○ Microsoft Entra ID ○ Power Platform ○ Copilot Studio ○ Copilot Chat ○ Copilot Cowork
Experience with ITIL-based service management practices.
Experience troubleshooting identity, permissions, and cloud service integrations.
Preferred
Microsoft 365 Enterprise Administration experience
Copilot Studio or AI Agent experience
Microsoft Graph integration experience
Power Platform administration experience
ITIL certification
Microsoft Copilot or AI-related certifications* Experience with Azure Foundry
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10300238
- Position Id: 3785
- Posted 1 day ago
Company Info
At eStaff LLC, we specialize in IT staffing, and companies in Houston, Dallas, San Antonio, and Austin, TX, turn to us for all their tech staffing needs. We provide Direct, Contract-to-Hire, and Contract IT staff to companies across Texas as well as across the country. With our specialization in information technology staffing, we offer our job seekers positions in large and small companies that are looking for experienced IT professions. Our reputation in providing information technology staffing to meet the needs of our customers helps you to get the IT job you have always wanted.
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