Title : Senior OTC Business Collections Consultant
Contract
Location : Remote
Position Summary:
We are seeking an experienced **Senior Order-to-Cash (OTC) Business Collections Consultant** with deep expertise in **Accounts Receivable (AR), Credit & Collections, Cash Application, Dispute Management, and Collection Automation**. The ideal candidate should possess strong functional knowledge of OTC processes and hands-on implementation experience with collection platforms such as **HighRadius**, **Sidetrade**, or similar Accounts Receivable automation solutions.
The consultant will work closely with Finance, Accounting, Business Operations, and IT teams to optimize the end-to-end collections lifecycle, improve cash flow, reduce DSO, automate collection activities, and enhance customer payment experiences.
# Key Responsibilities
### Order-to-Cash Process
* Analyze and optimize end-to-end OTC business processes.
* Evaluate current Accounts Receivable and Collections workflows.
* Identify automation opportunities to improve operational efficiency.
* Drive business process transformation initiatives.
* Improve collection effectiveness and working capital.
### Business Collections
* Manage customer collections strategy.
* Develop collection prioritization models.
* Improve collector productivity.
* Define collection segmentation strategies.
* Reduce aging receivables.
* Improve recovery rates.
* Manage customer payment commitments.
* Track broken promises and escalations.
### HighRadius / Sidetrade Implementation
* Lead implementation and configuration of HighRadius or Sidetrade modules.
* Gather business requirements.
* Conduct workshops with business stakeholders.
* Configure collection workflows.
* Configure customer prioritization.
* Configure correspondence templates.
* Configure workflows, queues, dashboards, and collection strategies.
* Support UAT activities.
* Assist during production deployment.
* Provide post-go-live support.
### Accounts Receivable Management
* Customer Account Management
* Aging Analysis
* Collection Strategy
* Customer Prioritization
* Collection Scoring
* Customer Risk Analysis
* Collection Queue Management
* Promise-to-Pay Tracking
* Credit Hold Management
* Customer Payment Follow-up
### Cash Flow Optimization
* Improve Days Sales Outstanding (DSO)
* Improve Collection Effectiveness Index (CEI)
* Reduce Bad Debt Exposure
* Improve Cash Forecasting
* Increase Collection Efficiency
* Improve Working Capital
### Stakeholder Management
* Partner with:
* Finance
* Accounting
* Treasury
* Shared Services
* Sales
* Customer Service
* IT
* ERP Teams
* Executive Leadership
### Reporting & Analytics
Develop and maintain KPIs including:
* DSO
* CEI
* Aging Reports
* Collector Productivity
* Promise-to-Pay Metrics
* Collection Effectiveness
* Bad Debt Analysis
* Customer Payment Trends
* Collection Performance Dashboards
# Required Skills
## Functional Expertise
* Order-to-Cash (OTC)
* Accounts Receivable
* Business Collections
* Credit Management
* Cash Application
* Dispute Management
* Customer Master
* Collection Strategy
* Collection Prioritization
* Customer Risk Assessment
* Credit & Collections
* Working Capital Optimization
* Revenue Cycle Management
## HighRadius / Sidetrade Expertise
Hands-on experience with one or more of:
* HighRadius Collections Cloud
* HighRadius Autonomous Receivables
* HighRadius Cash Application
* HighRadius Credit Cloud
* HighRadius Dispute Management
* Sidetrade Collection Intelligence
* Sidetrade Augmented Cash
* Sidetrade Collection Strategy
* Sidetrade AI Collection Workflows
## ERP Experience
Strong experience integrating with ERP platforms such as:
* SAP ECC
* SAP S/4HANA
* Oracle EBS
* Oracle Fusion Cloud
* Microsoft Dynamics 365
* JD Edwards
* Infor
* NetSuite
## Reporting & BI Tools
Experience with:
* Power BI
* Tableau
* SAP BusinessObjects
* Excel (Advanced)
* SQL
* Reporting Dashboards
## Business Process Knowledge
Strong understanding of:
* Customer Collections
* Credit Policies
* Customer Payment Terms
* Collection Workflows
* Collection Prioritization
* Customer Aging
* Invoice Management
* Deduction Management
* Dispute Resolution
* Cash Forecasting
* Financial Controls
* SOX Compliance
# Required Qualifications
* Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related field.
* 8+ years of experience in Order-to-Cash (OTC), Accounts Receivable, or Credit & Collections.
* 3+ years of hands-on implementation or support experience with HighRadius, Sidetrade, or equivalent AR automation tools.
* Experience leading business process workshops and requirement gathering sessions.
* Strong analytical and problem-solving skills.
* Excellent communication and stakeholder management abilities.
* Experience working in Agile and Waterfall delivery models.
# Preferred Qualifications
* HighRadius Certification
* Sidetrade Certification
* SAP S/4HANA Finance experience
* Oracle Finance Cloud experience
* CPA, CMA, or MBA (preferred)
* Lean Six Sigma certification
* Experience in shared services or global finance transformation projects
# Soft Skills
* Strong business consulting mindset
* Excellent stakeholder management
* Executive-level presentation skills
* Critical thinking and analytical ability
* Leadership and mentoring experience
* Excellent documentation skills
* Ability to manage multiple priorities
* Cross-functional collaboration
* Customer-focused approach
# Key Performance Indicators (KPIs)
* Reduction in Days Sales Outstanding (DSO)
* Improvement in Collection Effectiveness Index (CEI)
* Reduction in overdue receivables
* Increase in cash collections
* Reduction in bad debt
* Increased automation adoption
* Improved collector productivity
* Improved customer payment compliance
* Successful implementation milestones
* User adoption and business satisfaction
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