HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for Senior technical consultant- HRSD in USA. Below is the detailed job description.
Title: Senior technical consultant- HRSD
Location: USA
Job Description:
Experience Required:
4 10 Years (Minimum 3+ years in ServiceNow HRSD implementation and development.)
Key Responsibilities:
- Design, develop, and implement ServiceNow HRSD solutions based on business and functional requirements.
- Configure and customize HRSD modules, including:
HR Case Management, HR Services, HR Core, Employee Center / Employee Center Pro, Lifecycle Events / HR Journeys, HR Knowledge Management, HR Agent Workspace, HR Service Catalog
- Develop and maintain:
- Business Rules
- Client Scripts
- UI Policies
- Script Includes
- Scheduled Jobs, Flow Designer / Workflow configurations, Notifications and approval workflows
- Build and configure HR services, record producers, catalog items, HR templates, HR tasks, and flows.
- Implement employee lifecycle processes such as onboarding, offboarding, transfers, employee changes, and other HR journey-related use cases.
- Configure HR security, user criteria, COEs, assignment rules, ACLs, and role-based access controls to protect sensitive employee data.
- Develop integrations with third-party HR systems such as Workday, SAP SuccessFactors, Active Directory, Azure AD, or other HCM platforms using REST/SOAP APIs and Integration Hub.
- Work closely with HR functional consultants, architects, product owners, and client stakeholders to translate business requirements into technical solutions.
- Support end-to-end SDLC activities including solution design, development, unit testing, SIT, UAT, deployment, and hypercare.
- Participate in Agile/Scrum ceremonies, sprint planning, backlog grooming, and release activities.
- Troubleshoot and resolve technical issues, defects, performance issues, and integration failures.
- Maintain technical documentation, configuration documents, design specifications, and knowledge assets.
Required Skills & Qualifications:
- Strong hands-on development experience on the ServiceNow platform.
- Mandatory implementation experience in ServiceNow HRSD.
- Strong knowledge of HRSD modules including:
HR Case Management, HR Core, HR Services, Employee Center / Employee Center Pro, Lifecycle Events / HR Journeys, HR Knowledge Management, HR Agent Workspace
- Expertise in JavaScript, Glide APIs, and ServiceNow scripting framework.
- Experience in ServiceNow configuration and customization including Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Data Policies, and Notifications.
- Good understanding of HR service delivery processes, employee lifecycle management, and HR operations.
- Experience with Flow Designer, Integration Hub, and workflow automation.
- Strong knowledge of REST/SOAP integrations and MID Server concepts.
- Experience with Service Catalog, Record Producers, HR Templates, HR Tasks, and assignment rules.
- Understanding of ServiceNow security model, scoped applications, user criteria, and access controls for HR data.
- Experience in debugging, troubleshooting, performance optimization, and defect resolution.
- Strong analytical, communication, and stakeholder management skills.
- Ability to work in client-facing and global delivery environments.
Preferred Qualifications:
- CAD Certified Application Developer
- Micro-Certification Enterprise Onboarding and Transitions
- Micro-Certification Human Resources Integrations
- Experience with Employee Center Pro
- Experience with HRSD integrations with Workday, SAP SuccessFactors, or other HCM systems
- Experience with Virtual Agent, AI Search, Now Assist for HRSD, and ServiceNow Employee Experience capabilities
- Experience with Performance Analytics, dashboards, and HR reporting
- Experience working in Agile/Scrum delivery methodology
- Exposure to Service Portal / UI Builder
- Understanding of ITIL and Enterprise Service Management concepts
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