ServiceNow CSM / CRM Integration Consultant

Job Title: ServiceNow CSM / CRM Integration Consultant

Duration: 12+ Months with possible extension

Location: Cincinnati, OH

Role Overview: Seeking an experienced ServiceNow professional to support ongoing initiatives involving Customer Service Management (CSM), CRM integrations, solution design, and data management.

Key Responsibilities:

• Support and enhance ServiceNow Customer Service Management (CSM) solutions.
• Design and support integrations between ServiceNow and Salesforce, Microsoft Dynamics, or other CRM platforms.
• Perform data mapping, transformation, migration, analysis, and reporting activities.
• Contribute to solution design, integration architecture, and technical implementation.
• Collaborate with business and technical teams to support ongoing ServiceNow initiatives.

Required Skills:

• Strong ServiceNow CSM experience.
• Hands-on experience with CRM integrations such as Salesforce or Dynamics.
• Experience in data analysis, data management, mapping, transformation, and reporting.
• Strong understanding of ServiceNow integrations and APIs.
• Good communication, troubleshooting, and solution-design skills.