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Job Title: ServiceNow Now Assist Lead
Location: Remote
Employment Type: Full-time
Job Description:
Technical Lead - Now Assist AI Agent / LLM Topic Developer / ServiceNow Integration Hub Developer
Must Have Technical/Functional Skills
Strong hands-on and leadership experience in ServiceNow AI Agent Studio (Yokohama/Zurich).
Practical experience on Now Assist Skills Kit.
Strong knowledge and hands-on experience on LLM Topic configuration.
Strong hands-on and leadership experience in Integration Hub spokes.
Practical experience on Flow Designer and scripted REST APIs.
Strong knowledge and hands-on experience on OAuth 2.0.
Strong knowledge and hands-on experience on Workday Web Services or REST integration experience.
Roles & Responsibilities
Build and configure AI agents (virtual agents, copilots) on ServiceNow.
Design multi-step agent workflows for real scenarios.
Use Now Assist capabilities to automate:
ITSM workflows (incidents, requests)
HR / CSM use cases
Create LLM-powered topics (use cases) for agents.
Design:
Prompts
Instructions
Guardrails
Tune responses for:
Accuracy
Tone
Business context
Define dialog flows:
Intents
User journeys
Fallback handling
Ensure:
Natural conversation
Minimal friction
Improve metrics like:
Containment rate
Resolution rate
Build integrations between ServiceNow and other systems:
Salesforce, SAP, Workday
Azure, AWS, REST APIs
Use:
Integration Hub (spokes)
Flow Designer
REST/SOAP APIs
Design low-code workflows.
Automate:
Incident management
HR workflows
Approval processes
Build:
Flows
Subflows
Actions
We strive to add value and work as true partner with our clients
Stanley David And Associates is a recruitment specialist in the area of IT and Engineering and we stay firmly in our area of expertise, doing what we love.
We know the players and the companies and invest a lot of time getting to know candidates and clients in equal measure. This ensures a swift, cost effective and perfect placement whether it s permanent or interim.
In addition we have a reputation for having the best understanding of the market landscape, for sourcing great candidates
-We have a Global Footprint with offices in 3 countries USA, UK and India.
-SDNA Global have built up an incredible reputation within the IT strategic hiring.
-We work with Tier1 and Tier 2 IT Outsourcing companies for Leadership hiring needs in UK, Europe, USA and Indian geos.
-Each SDNA member has over 5 years of experience in Talent Acquisition
-We have successfully closed roles in countries UK, USA, Germany, Sweden, Dubai, France, Netherlands, Switzerland, Austria, Hungry, Spain, Italy, Norway, Denmark, Nigeria and South Africa
-Telecom, Media and Hi-tech
-Health care and Life Sciences
-Energy and Utilities
-CPG, Retail and Transport
-Banking and Financial Services
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