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ServiceNow SPM Process Lead

Westerville, OH, US • Posted 4 hours ago • Updated 4 hours ago

Contract W2

Contract Corp To Corp

3 Months

On-site

$80 - $85/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

SERVICENOW
SPM
RESOURCE MANAGEMENT
IDEA MANAGEMENT
STRATEGIC PLANNING
ITIL
PORTFOLIO MANAGEMENT
CHANGE MANAGEMENT
SERVICENOW YOKOHAMA
SERVICENOW CIS
DEMAND MANAGEMENT

Summary

HonorVet Technologies is a Service Disable Veteran-Owned IT staffing firm, ISO 9001, and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you are headed and only reach out when we genuinely believe there's a fit worth exploring. I came across your profile, and something stood out.

Title: ServiceNow SPM Process Lead
Duration: 3 Months
Location: Westerville, OH, 43082

Duties:
Process Documentation & Training

Develop and maintain comprehensive process documentation for SPM modules, including Resource Management, Idea Management, and Strategic Planning Workspace
Create end-user and practitioner training materials — guides, quick reference cards, and walkthroughs — aligned with Vertiv standards
Establish and document standard operating procedures (SOPs) for SPM workflows and governance
Maintain a living documentation library that keeps pace with platform updates and process changes

Resource Management Rollout

Lead the rollout of Resource Management capabilities to IT teams
Define and document resource allocation processes, roles, and responsibilities
Partner with IT leadership to drive adoption and ensure alignment with organizational resource planning needs
Deliver training sessions and enablement activities to support IT team onboarding to Resource Management

Idea Management & Strategic Planning Workspace Expansion

Drive the continual rollout of Idea Management and Strategic Planning Workspace to business units across Vertiv
Engage with business unit stakeholders to understand requirements, tailor configurations, and support onboarding
Develop rollout plans, communication strategies, and adoption metrics for each business unit deployment
Serve as the primary point of contact for business units during their SPM onboarding experience

Stakeholder Engagement & Change Enablement

Collaborate with business unit leaders to promote SPM adoption and gather ongoing feedback
Facilitate training sessions and workshops for end users and practitioners across organizational levels
Track adoption metrics and provide regular status updates to ServiceNow Process Owner and program leadership
Support continuous improvement of SPM processes based on user feedback and organizational needs

Skills:

ServiceNow Certified Implementation Specialist (CIS) — SPM or ITBM
Experience with Strategic Planning Workspace and Innovation Management in ServiceNow
Background in change management or organizational change enablement methodologies
Familiarity with ITIL and portfolio/program management frameworks
Experience working in a global, matrixed organization with diverse business unit stakeholders
Familiarity with ServiceNow Yokohama release or later

Education:

Experience with ServiceNow Strategic Portfolio Management (SPM) modules, including Resource Management, Idea Management, and Demand Management
Strong process documentation and technical writing skills — ability to translate complex workflows into clear, usable content
Experience creating training materials for end users and practitioners across varying technical skill levels
Proven ability to lead technology rollouts or deployments across multiple business units
Excellent stakeholder management and communication skills — comfortable presenting to both technical and business audiences
Ability to work independently, manage multiple workstreams simultaneously, and meet deadlines with minimal supervision
Strong organizational skills and attention to detail in managing rollout plans and documentation repositories

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90941473
Position Id: 26-23569
Posted 4 hours ago

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