TPI Global (formerly Tech Providers, Inc.)

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ServiceNow SPM Process Lead

Westerville, OH, US • Posted 2 days ago • Updated 12 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Standard Operating Procedure
Workflow
Documentation
Resource Allocation
IT Management
Resource Planning
Resource Management
IDEA
Management
Communication
Onboarding
Stakeholder Engagement
Collaboration
Training
Leadership
Continuous Improvement
SPM
Strategic Planning
Innovation Management
Change Management
Organizational Change Management
ITIL
Program Management
ServiceNow

Summary

Job Description

ServiceNow SPM Process Lead

Duties:
Process Documentation & Training

Develop and maintain comprehensive process documentation for SPM modules, including Resource Management, Idea Management, and Strategic Planning Workspace
Create end-user and practitioner training materials -guides, quick reference cards, and walkthroughs -aligned with standards
Establish and document standard operating procedures (SOPs) for SPM workflows and governance
Maintain a living documentation library that keeps pace with platform updates and process changes

Resource Management Rollout

Lead the rollout of Resource Management capabilities to IT teams
Define and document resource allocation processes, roles, and responsibilities
Partner with IT leadership to drive adoption and ensure alignment with organizational resource planning needs
Deliver training sessions and enablement activities to support IT team onboarding to Resource Management

Idea Management & Strategic Planning Workspace Expansion

Drive the continual rollout of Idea Management and Strategic Planning Workspace to business units across
Engage with business unit stakeholders to understand requirements, tailor configurations, and support onboarding
Develop rollout plans, communication strategies, and adoption metrics for each business unit deployment
Serve as the primary point of contact for business units during their SPM onboarding experience

Stakeholder Engagement & Change Enablement

Collaborate with business unit leaders to promote SPM adoption and gather ongoing feedback
Facilitate training sessions and workshops for end users and practitioners across organizational levels
Track adoption metrics and provide regular status updates to ServiceNow Process Owner and program leadership
Support continuous improvement of SPM processes based on user feedback and organizational needs

Skills:

ServiceNow Certified Implementation Specialist (CIS) -SPM or ITBM
Experience with Strategic Planning Workspace and Innovation Management in ServiceNow
Background in change management or organizational change enablement methodologies
Familiarity with ITIL and portfolio/program management frameworks
Experience working in a global, matrixed organization with diverse business unit stakeholders
Familiarity with ServiceNow Yokohama release or later

Meet Your Recruiter

Sanjeev Kushwaha

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10375359
Position Id: 55b605a1d41b1dceb5e349e86357b1ff
Posted 2 days ago

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