Job Details:
Job Title: ServiceNow UI developer
Location: Santa Clara, CA - Remote
Duration: Long Term Contract
Job Description:
· 8+ years of ServiceNow development experience(Full Stack Developer).
· Minimum 3+ years of hands-on experience with UI Builder and Workspace development.
· Experience in CSP, CSM, Impact, custom applications, or similar ServiceNow product implementations is preferred.
· Experience in platform migration, workspace migration, and legacy portal modernization initiatives.
· Strong experience in Scripting & Technical skills.
Key Responsibilities
· Design and develop scalable user experiences using ServiceNow UI Builder.
· Build and configure Workspaces, Pages, Macro Components, Custom Components, and reusable UI patterns.
· Develop and maintain Data Brokers, Client State Parameters, Event Mappings, and Declarative Actions.
· Create responsive and user-friendly interfaces aligned with business requirements and UX standards.
· Collaborate with Product Owners, Business Analysts, Architects, and UX teams to translate requirements into solutions.
· Participate in migration and modernization initiatives from Service Portal and legacy experiences to UI Builder.
· Develop and support integrations using REST APIs, Scripted APIs, and Integration Hub.
· Troubleshoot application issues and provide production support when required.
· Follow ServiceNow development best practices, code reviews, and platform governance standards.
· Contribute to technical design discussions and solution architecture reviews.
Required Technical Skills
ServiceNow UI Builder
· UI Builder Page Development
· Macro Components
· Custom Components
· Workspaces and Configurable Workspaces
· Data Brokers and Transform Data Brokers
· Client State Parameters
· Event Mappings
· Declarative Actions
· Component Composition
· UX Framework Concepts
ServiceNow Platform
· Script Includes
· Business Rules
· Client Scripts
· UI Policies
· ACLs
· Flow Designer
· Integration Hub
· Service Catalog
· GlideRecord APIs
Front-End Development
· JavaScript
· HTML5
· CSS3 / SCSS
· JSON Configuration
· Web Components
· Experience with Lit Framework is a plus
Integrations
· REST APIs
· Scripted REST APIs
· JSON-based integrations
· Third-party system integrations
Migration Experience
· Service Portal to UI Builder Migration
· Workspace Modernization
· Data Migration and Transformation
· Legacy UI Consolidation
· Upgrade and release support activities
Preferred Qualifications
· ServiceNow Certified System Administrator (CSA)
· ServiceNow Certified Application Developer (CAD)
· CIS-CSM certification is an advantage
· Experience working in Agile/Scrum environments
· Exposure to Customer Service Management (CSM), Impact, Customer Success, or related ServiceNow products
Soft Skills
· Strong communication and stakeholder management skills
· Ability to work independently and drive deliverables
· Strong analytical and problem-solving capabilities
· Experience working with global teams and customer-facing engagements
Nice to Have
· AI/Now Assist exposure
· Playbooks and Next Experience framework knowledge
· Experience with Performance Analytics
· Exposure to ServiceNow Impact or CSP implementations
· Experience building reusable UI component libraries
· Experience in Custom Apps implementations
Skills
Mandatory Skills : ServiceNow ITAM-HAM, ServiceNow ITAM-SAM, ServiceNow-CustomApp Development
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