Genesis10 is currently seeking a Senior ServiceNow Developer / Architect for a Contract-to-Hire opportunity with a Major Insurance Company located in Albany, NY. This is a 6 month contract/contract to hire opportunity. This position will consider candidates who can work from Albany or New York City, NY, Richmond, VA, or Chicago, IL. Compensation: $80.00 - $90.00 per hour, W2, based on qualifications
Interview Requirement: All interviews will be conducted in person at the applicable geographic location for the position.
Position Overview: We are seeking a
Senior ServiceNow Developer / Architect to lead the design, development, governance, and technical direction of enterprise ServiceNow solutions. This role requires deep hands-on engineering experience, strong platform architecture judgment, and the ability to translate business requirements into scalable, maintainable, and out-of-the-box-aligned ServiceNow capabilities across ITSM, CMDB, HAM, SAM, integrations, and future platform expansion.
Key Responsibilities: - Lead the architecture, design, development, and support of enterprise ServiceNow applications and platform capabilities using advanced client-side and server-side scripting
- Design and develop business rules, script includes, REST/SOAP integrations, UI actions, custom applications, workflows, Flow Designer automation, and platform services
- Define scalable, secure, and maintainable solutions across ITSM and additional ServiceNow modules such as CMDB, HAM, SAM, CSM, HRSD, SecOps, and ITOM as needed
- Partner with process owners, business analysts, technical teams, and vendors to shape requirements, solution designs, implementation plans, and platform roadmaps
- Own platform engineering standards for security, performance, reliability, maintainability, upgrade safety, and adherence to ServiceNow best practices
- Participate in sprint planning, code reviews, and deployment activities
- Provide senior-level troubleshooting, root-cause analysis, technical mentoring, and escalation support for complex platform issues
- Establish and enforce ServiceNow platform governance, development standards, release controls, technical documentation, and architectural decision processes
- Lead platform upgrades, patching readiness, regression planning, technical impact assessments, and remediation of upgrade-related findings
- Manage and prioritize the technical enhancement and defect backlog, ensuring solutions are properly designed, estimated, tested, documented, and deployed
- Lead new service implementations and modernization initiatives including CMDB, HAM, SAM, integrations, service catalog, workflow automation, reporting, and operational dashboards
Primary Requirements: - 7+ years of hands-on ServiceNow development and platform engineering experience, including experience leading complex implementations or architecture decisions
- Bachelor's degree or equivalent experience in IT or a related field
- Advanced JavaScript skills with strong knowledge of the Glide API, ServiceNow data model, platform security, ACLs, scoped applications, and integration patterns
- Proven experience with Flow Designer, Integration Hub, REST/SOAP APIs, MID Server concepts, platform automation, and enterprise system integrations
- Ability to operate as a senior technical owner, balancing hands-on development, solution architecture, stakeholder alignment, platform governance, and delivery execution
- ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) strongly preferred; relevant Certified Implementation Specialist (CIS) certifications highly desirable
- Candidates must be authorized to work in the United States on a permanent basis as visa sponsorship is not available for this role
Desired Skills: - Certified Implementation Specialist (CIS) in a module (e.g., ITSM)
- Experience with Git, ATF, or DevOps tools in ServiceNow
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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