ServiceNow Developer - Specialized Developer – Expert

Position: ServiceNow Developer - Specialized Developer – Expert

Location: Toronto Eaton Center - Hybrid

Duration: 6Months Contract

Key Skills: ServiceNow - CMDB, HAM, SAM

This contract role is a backfill for a Senior ServiceNow Developer and will support the ongoing development and enhancement of our ServiceNow platform, with a focus on CMDB, HAM, SAM, and enterprise inventory management initiatives. The successful candidate will partner with project and business teams to design, develop, and optimize solutions that improve the quality, governance, and visibility of enterprise asset and configuration data. This is a hands-on role requiring strong ServiceNow development experience, deep knowledge of CMDB and asset management processes, and a proven ability to deliver scalable enterprise solutions aligned with ServiceNow best practices.

Key Responsibilities

CMDB & Inventory Management

·       Design, implement, and enhance CMDB capabilities, data models, and configuration item (CI) lifecycle processes.

·       Support CMDB health initiatives including completeness, correctness, compliance, and relationship integrity.

·       Develop and maintain CI class structures, identification and reconciliation rules, and governance controls.

·       Assist in establishing and improving configuration management processes and operational procedures.

·       Support asset and configuration data alignment across infrastructure, applications, services, and business systems.

Hardware & Software Asset Management

·       Configure and enhance ServiceNow HAM and SAM capabilities.

·       Support hardware asset lifecycle management, including procurement, deployment, inventory management, transfers, and disposal processes.

·       Configure software asset management workflows and support software compliance initiatives.

·       Assist with asset normalization, software discovery, entitlement management, and license reconciliation activities.

·       Collaborate with stakeholders to improve asset visibility, reporting, and governance.

Platform Development & Automation

·       Develop and customize ServiceNow solutions using:

o  Business Rules

o  Script Includes

o  Client Scripts

o  UI Policies

o  Flow Designer

o  IntegrationHub

o  Catalog Items

o  Workflows and Automations

·       Build scalable solutions that support inventory, asset, and configuration management objectives.

·       Develop custom applications, integrations, and enhancements where required.

Discovery, Integrations & Data Management

·       Implement and support ServiceNow Discovery, Service Mapping, and related inventory data collection capabilities.

·       Develop integrations with external systems using REST APIs, IntegrationHub, MID Servers, and other supported technologies.

·       Support data imports, transformations, reconciliation, and synchronization processes.

·       Troubleshoot CMDB and asset data issues across multiple data sources.

Technical Leadership & Consulting

·       Translate business requirements into technical solutions and architecture recommendations.

·       Provide technical guidance and best practice recommendations to project teams and stakeholders.

·       Document configurations, design decisions, technical specifications, and operational procedures.

·       Support knowledge transfer activities and collaborate with internal platform teams.

Required Qualifications

Experience

·       5+ years of ServiceNow development and implementation experience.

·       Proven experience with CMDB design, governance, and administration.

·       Hands-on experience implementing or supporting:

o  Hardware Asset Management (HAM)

o  Software Asset Management (SAM)

o  Discovery

o  Configuration Management

·       Experience with ServiceNow integrations and automation capabilities.

·       Experience working on enterprise-scale ServiceNow projects.

Technical Skills

·       Deep understanding of ServiceNow platform architecture.

·       Experience with:

o  CMDB Data Manager

o  Identification & Reconciliation Engine (IRE)

o  Discovery

o  IntegrationHub

o  Flow Designer

o  REST/SOAP APIs

o  MID Servers

·       Strong understanding of asset lifecycle management and configuration management practices.

Certifications (Preferred)

·       ServiceNow Certified System Administrator (CSA)

·       ServiceNow Certified Application Developer (CAD)

·       ServiceNow Certified Implementation Specialist (CIS) for: HAM, SAM, Discovery, CMDB

Preferred Background

·       Experience leading CMDB transformation or inventory management initiatives.

·       Experience improving CMDB health, asset governance, and inventory accuracy.

·       Experience integrating ServiceNow with endpoint management, procurement, discovery, or infrastructure platforms.

·       Strong analytical and problem-solving skills.

·       Excellent communication and stakeholder engagement capabilities.