Job Title: Technical Business Analyst / Scrum Master
Location: REMOTE
Job Summary:
The Business Systems Analyst / Scrum Master provides hands-on Agile leadership, ensuring the team has clear priorities, actionable requirements, and the support needed to deliver. This role leads requirements discovery and refinement, translates complex business needs into clear, testable user stories, and drives Agile planning and delivery for a cross-functional technology team. The individual represents the team in cross-functional planning, supports ROM estimating, and assists with releases, deployments, and critical incident response. Success requires big-picture thinking, strong adaptability to evolving technology, and practical understanding of AI/ML concepts to identify opportunities and improve delivery outcomes.
Required Skills:
8+ years of experience as a Business Systems Analyst, Technical Product Owner/Analyst, Scrum Master, or similar hybrid role supporting technology delivery.
Strong ability to translate complex needs into high-quality Agile artifacts (epics/features/stories), including acceptance criteria, workflow/process mapping, edge cases, and non-functional requirements.
Proven Scrum Master capability: facilitation, conflict resolution, coaching, dependency management, and continuous improvement in team execution.
Strong systems-thinking and end-to-end mindset: able to assess upstream/downstream impacts, data flows, integrations, and operational support considerations.
Technical fluency with modern delivery practices and concepts (SDLC, DevSecOps, CI/CD concepts, environments, APIs/integrations, logging/monitoring); not required to be a developer but must communicate effectively with engineers.
Practical understanding of AI/ML (concepts, use cases, limitations/risks, governance considerations) and ability to apply it to identify IT possibilities and improve project management/delivery outcomes.
Experience with Agile lifecycle/work management tools (e.g., VersionOne, Jira, Azure DevOps, or similar) and ticketing/ITSM tools (e.g., ServiceNow or equivalent).
Strong communication skills: able to write clearly, present to senior stakeholders, and lead cross-functional discussions to drive decisions and alignment.
Strong analytical and organizational skills: comfortable operating in ambiguity, managing competing priorities, and maintaining delivery discipline.
Proficiency with common productivity tools (Word/Excel/PowerPoint or equivalents) for executive-ready communication and planning artifacts.
Preferred:
Scrum certification (e.g., CSM, PSM) and/or scaled Agile experience (e.g., SAFe).
Experience supporting production releases and incident response in high-availability environments.
Experience incorporating security, privacy, and performance requirements into delivery artifacts.
Additional Required Skills/Experience:
Minimum of 8 years experience in technology or software development.
A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then four additional years of related experience is required.
Typically performs all functional duties independently.
Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.
Additional Provisions:
Must be able to obtain a Position of Public Trust Clearance.
Pass both a client-mandated clearance process to include drug screening, criminal history check, and credit check.
Once the candidate s resume is approved and the interview is passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.
If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.
Candidate must have lived in the United States for the past 5 years.
Cannot have more than 6 months of travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
All overtime must be pre-approved in writing by the client manager or their designated representative.
Agency will not be reimbursed for overtime charges without previous written authorization. Authorized overtime will be reimbursed at straight time.
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