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Hope you are doing well
Please find the Job Description (JD) below.
Role - Interoperability Implementation Manager
Location - REMOTE
This role works closely with Client Success, Clinical Operations, Product, Engineering, and third-
party EMR partners to plan and deliver implementations on time with high quality outcomes. This
role combines project management, provider-facing communication, and tech savvy coordination,
ownership, and bias for action to achieve project goals.
Responsibilities:
internal teams, driving customer EMR integration implementations from planning through
go-live and beyond, including SMART-on-FHIR applications, data integration services
(HL7/FHIR, proprietary APIs), CCDA based data retrieval, and other EMR interoperability
technologies
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Serve as primary point of contact with accountability for provider EMR integration success
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Partner with Customer Success team during pre-implementation scoping, planning, and
readiness assessments (e.g. security questionnaires, IT resource allocation, governance)
integration implementation with other provider onboarding tasks
tracking action items, timelines, decisions, entering and managing data into systems
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Coordinate client teams and third-party partners (e.g., Epic, athena, Redox)
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Engage in cross-team collaboration, investigation, and issue resolution
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Manage project timelines, milestones, and delivery commitments
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Execute implementation and support tasks such as administrative set up, test data setup,
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system configuration, product demonstrations and training, issue investigation, and active
problem solving
including functional feature tests, comprehensive UAT, and production migration
validation
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Troubleshoot issues and identify solutions, in collaboration with team colleagues
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Partner with Support Engineers on technical execution and support needs, including
monitoring integration health and reporting applicable metrics
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Utilize standardized processes, templates, and self-service tools to scale efficiently
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Identify and escalate risks, blockers, and dependencies
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Accountable for communicating reliable and accurate project updates and related
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statuses to all project stakeholders and internal leadership
Requirements:
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Bachelor's degree in a related field
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3+ years implementing complex healthcare software with provider practices
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3+ years implementing integration technology (e.g. Smart-on-FHIR apps, HL7/FHIR
services)
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Clear understanding of provider workflows, risk adjustment, and quality of care
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Excellent project management and cross-functional coordination skills
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Excellent communication and expectation-setting skills with internal and external
stakeholders, including technical and non-technical topics
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Proficient with technical integration products and concepts (APIs, data feeds, EMR config)
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Ability to communicate clearly and effectively with project stakeholders and leadership,
including a variety of EMR integration and interoperability related topics and technologies
Competencies:
Communicates Effectively
