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Implementation Specialist (On-Site/Hybrid GA Territory Required)

Canton, CT, US • Posted 1 day ago • Updated 1 day ago

Full Time

On-site

Fitment

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Job Details

Skills

FLSA
Supervision
System Requirements
Accessibility
Demonstrations
Quality Assurance
Training
Testing
Process Improvement
Collaboration
Software Implementation
Communication
Analytical Skill
Conflict Resolution
Problem Solving
Attention To Detail

Summary

JOB TITLE: Implementation Specialist

FLSA STATUS: Exempt

DEPARTMENT: Enterprise Solutions

REPORTS TO: Associate Director, Implementations

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Canton, GA

TRAVEL: Up to 40%

ESSENTIAL DUTIES & RESPONSIBILITIES:

Review contracts with the Project Manager to understand the scope of work, deliverables and special requirements.
Collaborate with internal and customer stakeholders to gather business requirements and understand operational processes.
Assess customer's technology environmental, system requirements and accessibility.
Prepare and conduct software demonstrations.
Configure software solutions to meet the customer's business and operational requirements.
Perform quality assurance reviews of system configurations and converted data prior to deployment.
Deliver remote and onsite training for administrators, end users, and other customer stakeholders.
Provide implementation support throughout testing, go-live, and the post-deployment stabilization period.
Troubleshoot and resolve configuration issues, and customer-reported concerns.
Coordinate with Support team to ensure a smooth transition from implementation to the maintenance phase.
Maintain proactive communication with customers and internal teams regarding project status, risks, issues, and milestones.
Build and maintain positive working relationships with customers, partners, and cross-functional teams.
Follow established implementation methodologies and document process improvements, procedures, and best practices as needed.
Evaluate customer enhancement requests and collaborate with internal departments to support scoping and prioritization efforts.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

Associate degree in computer/software-related field or 3+ years of software implementation experience
Excellent communication skills with the ability to build collaborative relationships
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Self-starter
Detail-oriented
Ability to prioritize work and meet deadlines

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922487
Position Id: 24822097
Posted 1 day ago

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