Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.
The RoleJoin Lumen as a Senior Network Implementation Program Manager supporting Business as Usual and metro work across Wisconsin. You will oversee complex telecommunications construction, relocation, fiber remediation, and network projects while coordinating vendors, stakeholders, funding, permitting, engineering, testing, cutovers, and project closeout.
LocationThis position is responsible for BAU (Business as Usual) and Metro network work throughout the
state of Wisconsin, supporting all Metro markets as well as the long-haul network as needed.
The Main Responsibilities- Manage Business as Usual and metro network projects throughout Wisconsin, with support for the long-haul network as needed.
- Develop productive vendor relationships and hold construction partners accountable to engineering and construction standards through audits and site visits.
- Manage project timelines, deadlines, funding, railroad flaggers, permits, engineering drawings, conduit and fiber construction, scheduling, cutovers, records, and financial closeout.
- Confirm funding is authorized before work begins and generate work orders for vendor activities.
- Receive completed vendor work and close associated projects in applicable internal systems.
- Coordinate fiber remediation, including re-splicing out-of-specification fibers and obtaining railroad permits to access buried splice cases.
- Oversee vendor end-to-end testing and fiber quality assurance following initial repairs.
- Train Network Implementation Program Managers and contractors on tools and processes, and provide coverage for other markets as needed.
What We Look For in a CandidateMinimum
- Bachelor's degree with at least four years of relevant experience, or at least six years of telecommunications construction experience.
- At least two years of experience using internal tools such as 3GISWeb, SiteTracker, SAP, PGW, Netbuild, FlightDeck, and OpsConsole.
- Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and Teams.
- Experience with telecommunications relocations, new builds, fiber construction, project management, permitting, fiber testing, or remediation.
- Ability to read OTDR traces, map them against known spans, identify outage or problem areas, and guide vendors through the same process.
- Strong communication skills for coordinating with vendors, stakeholders, and team members.
- Ability to support occasional after-hours work, including remotely managing service-affecting GCR activity with vendors.
Preferred
- Experience managing telecommunications construction vendors across multiple contract areas.
- Experience conducting engineering audits and construction site visits.
- Experience coordinating railroad access, right-of-way permits, fiber remediation, cutovers, and project financial closeout.
- Experience training peers and contractors on telecommunications tools and operational processes.
CompensationThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$84,629 - $112,838 in these states: WI
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
#LI-Onsite
Requisition #: 343240
Life at LumenLife at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
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Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
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DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
