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IT Product Owner Lead - ServiceNow

The Mosaic Company

Remote or Florida • Today

Full-time

Business Product Owner Lead, PET Insurance - REMOTE

Nationwide Mutual Insurance Company

Remote or San Francisco, California • 8d ago

Full-time

USD 97,000.00 - 180,000.00 per year

ServiceNow Technical Lead

Symphony Enterprises

Remote • 4d ago

Easy Apply

Contract

$70 - $80

Senior Product Owner IV

BCforward

Remote • Today

Easy Apply

Contract

$90.00 - $1000 per hour

IT Project Technology Lead (VP)

Citi

Tampa, Florida • Yesterday

Full-time

USD 113,840.00 - 170,760.00 per year

ServiceNow Technical Lead

Xoriant Corporation

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

IT Project Technology Lead (VP)

Citi

Tampa, Florida • Today

Full-time

USD 113,840.00 - 170,760.00 per year

Sr. IT Agile Project Manager - ServiceNow

Genesys

Remote or Illinois • 2d ago

Full-time

USD 120,800.00 - 212,400.00 per year

IT ServiceNow Administrator | Remote, USA

Optiv

Remote or Overland Park, Kansas • Today

Full-time

IT Delivery Lead

Digital Technology Solutions

Remote • Yesterday

Easy Apply

Contract

DOE

Senior ServiceNow Technical Lead

Infinite Solutions Inc.

Remote • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

Software Project Lead

Red Cell Partners

Remote • Today

Full-time

USD 175,000.00 - 215,000.00 per year

ServiceNow ITOM / IT Operations Management

Sun Technologies,Inc.

Remote • 9d ago

Easy Apply

Contract

70 - 72

Service Now Technology Lead

Idealforce LLC

Remote • Yesterday

Contract

Depends on Experience

Job Details

Skills

Accountability
Finance
Customization
Licensing
Documentation
Information Technology
Computer Science
Scrum Product Owner
SAFE
ITIL
Product Ownership
Product Management
Business Analysis
Roadmaps
User Stories
IT Service Management
IT Operations
IT Asset Management
SPM
Google App Engine
Demonstrations
Acceptance Testing
Data Quality
Regulatory Compliance
Lifecycle Management
Microsoft Azure
DevOps
Business Acumen
Decision-making
ServiceNow
Workflow
Dashboard
Agile
JIRA
Microsoft Office
Process Mapping
Reporting
Leadership
Facilitation
Negotiations
Presentations
Organizational Skills
Management
Sustainability
Analytical Skill
Problem Solving
Conflict Resolution
Continuous Improvement

Accountability
Finance
Customization
Licensing
Documentation
Information Technology
Computer Science
Scrum Product Owner
SAFE
ITIL
Product Ownership
Product Management
Business Analysis
Roadmaps
User Stories
IT Service Management
IT Operations
IT Asset Management
SPM
Google App Engine
Demonstrations
Acceptance Testing
Data Quality
Regulatory Compliance
Lifecycle Management
Microsoft Azure
DevOps
Business Acumen
Decision-making
ServiceNow
Workflow
Dashboard
Agile
JIRA
Microsoft Office
Process Mapping
Reporting
Leadership
Facilitation
Negotiations
Presentations
Organizational Skills
Management
Sustainability
Analytical Skill
Problem Solving
Conflict Resolution
Continuous Improvement

Summary

The ServiceNow Product Owner is accountable for the product vision, roadmap, backlog, and value realization of Mosaic's ServiceNow platform and digital workflow capabilities. This role represents business and user priorities, translates demand into clear outcomes and actionable work, and partners with process owners, platform leadership, architects, delivery teams, and vendors to deliver secure, scalable, and supportable solutions. The position governs prioritization, acceptance, adoption, and continuous improvement across ServiceNow products and modules while balancing business value, platform strategy, technical sustainability, risk, and available capacity.

What will you do?

Own and maintain the ServiceNow product vision, multi-year roadmap, objectives, and prioritized backlog. Evaluate demand based on business value, strategic alignment, risk, dependencies, user impact, regulatory needs, platform fitness, and delivery capacity; make and communicate prioritization decisions.
Partner with business stakeholders, process owners, users, platform leadership, architects, and delivery teams to discover and define desired outcomes. Translate approved demand into epics, features, user stories, acceptance criteria, process requirements, and measurable success indicators that are clear and ready for delivery.
Lead product delivery from intake through release by providing timely decisions and clarifications, participating in planning, refinement, reviews, and demonstrations, resolving priority and scope questions, managing dependencies, and ensuring the team is working on the highest-value outcomes.
Coordinate user acceptance testing and stakeholder sign-off, confirm delivered work meets acceptance criteria, support release readiness and adoption, monitor product usage and outcome measures, and use feedback and performance data to drive continuous improvement.
Support platform governance, financial stewardship, and lifecycle planning by promoting out-of-box capabilities and reusable solutions, controlling unnecessary customization and technical debt, contributing to upgrade and module adoption plans, monitoring licensing and vendor commitments, maintaining product documentation, and performing other job duties and projects assigned.

What do you need for this role?

Bachelor's degree in Business, Information Technology, Computer Science, or related field or equivalent experience.
Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or equivalent Agile product certification or experience (Preferred)
ITIL Foundation (Preferred)
Minimum 5 years of experience in product ownership, product management, business analysis, platform delivery, or a related technology role
Demonstrated experience owning a product roadmap and backlog and prioritizing competing demand across multiple stakeholders
Experience translating business needs into epics, features, user stories, acceptance criteria, process requirements, and measurable outcomes
Working knowledge of ServiceNow capabilities and enterprise workflow platforms; experience with ITSM and one or more of ITOM, ITAM, HRSD, SPM, SecOps, or App Engine preferred
Experience with Agile delivery practices, backlog refinement, planning, demonstrations, user acceptance testing, release readiness, and value realization
Understanding of platform governance, out-of-box-first design, technical debt, integrations, data quality, security, risk, compliance, and lifecycle management
Experience using Jira, ServiceNow Agile Development, Azure DevOps, or comparable work-management tools
Experience working with global, cross-functional teams and external service providers or vendors
Strong business acumen, analytical thinking, negotiation, facilitation, and decision-making abilities.
Working knowledge of ServiceNow and its core workflow, reporting, dashboard, demand, portfolio, and Agile delivery capabilities
Proficiency with Jira or similar backlog-management tools, Microsoft 365, process-mapping tools, and data/reporting tools
Strong product leadership and ability to communicate a clear vision, priorities, decisions, and expected outcomes
Excellent verbal, written, listening, facilitation, negotiation, and presentation skills
Ability to influence without direct authority and align diverse business and technical stakeholders
Sound judgment and willingness to make transparent trade-off decisions based on value, risk, dependencies, and capacity
Strong organizational skills with the ability to manage multiple priorities, dependencies, and deadlines
Customer- and employee-focused mindset balanced with platform governance, sustainability, and enterprise standards
Ability to challenge unclear requirements, prevent unplanned scope growth, and maintain a ready, prioritized backlog
Strong analytical, problem-solving, conflict-resolution, and continuous-improvement skills
Ability to work effectively across cultures, functions, and geographic regions
Self-motivated, highly professional, collaborative, and results-oriented

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL897749
Position Id: 41e3baaf19ff045a443b216a18edd029
Posted 4 hours ago

Fitment

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Job Details

Skills

Accountability
Finance
Customization
Licensing
Documentation
Information Technology
Computer Science
Scrum Product Owner
SAFE
ITIL
Product Ownership
Product Management
Business Analysis
Roadmaps
User Stories
IT Service Management
IT Operations
IT Asset Management
SPM
Google App Engine
Demonstrations
Acceptance Testing
Data Quality
Regulatory Compliance
Lifecycle Management
Microsoft Azure
DevOps
Business Acumen
Decision-making
ServiceNow
Workflow
Dashboard
Agile
JIRA
Microsoft Office
Process Mapping
Reporting
Leadership
Facilitation
Negotiations
Presentations
Organizational Skills
Management
Sustainability
Analytical Skill
Problem Solving
Conflict Resolution
Continuous Improvement

Accountability
Finance
Customization
Licensing
Documentation
Information Technology
Computer Science
Scrum Product Owner
SAFE
ITIL
Product Ownership
Product Management
Business Analysis
Roadmaps
User Stories
IT Service Management
IT Operations
IT Asset Management
SPM
Google App Engine
Demonstrations
Acceptance Testing
Data Quality
Regulatory Compliance
Lifecycle Management
Microsoft Azure
DevOps
Business Acumen
Decision-making
ServiceNow
Workflow
Dashboard
Agile
JIRA
Microsoft Office
Process Mapping
Reporting
Leadership
Facilitation
Negotiations
Presentations
Organizational Skills
Management
Sustainability
Analytical Skill
Problem Solving
Conflict Resolution
Continuous Improvement

Summary

Own and maintain the ServiceNow product vision, multi-year roadmap, objectives, and prioritized backlog. Evaluate demand based on business value, strategic alignment, risk, dependencies, user impact, regulatory needs, platform fitness, and delivery capacity; make and communicate prioritization decisions.
Partner with business stakeholders, process owners, users, platform leadership, architects, and delivery teams to discover and define desired outcomes. Translate approved demand into epics, features, user stories, acceptance criteria, process requirements, and measurable success indicators that are clear and ready for delivery.
Lead product delivery from intake through release by providing timely decisions and clarifications, participating in planning, refinement, reviews, and demonstrations, resolving priority and scope questions, managing dependencies, and ensuring the team is working on the highest-value outcomes.
Coordinate user acceptance testing and stakeholder sign-off, confirm delivered work meets acceptance criteria, support release readiness and adoption, monitor product usage and outcome measures, and use feedback and performance data to drive continuous improvement.
Support platform governance, financial stewardship, and lifecycle planning by promoting out-of-box capabilities and reusable solutions, controlling unnecessary customization and technical debt, contributing to upgrade and module adoption plans, monitoring licensing and vendor commitments, maintaining product documentation, and performing other job duties and projects assigned.

What do you need for this role?

Bachelor's degree in Business, Information Technology, Computer Science, or related field or equivalent experience.
Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or equivalent Agile product certification or experience (Preferred)
ITIL Foundation (Preferred)
Minimum 5 years of experience in product ownership, product management, business analysis, platform delivery, or a related technology role
Demonstrated experience owning a product roadmap and backlog and prioritizing competing demand across multiple stakeholders
Experience translating business needs into epics, features, user stories, acceptance criteria, process requirements, and measurable outcomes
Working knowledge of ServiceNow capabilities and enterprise workflow platforms; experience with ITSM and one or more of ITOM, ITAM, HRSD, SPM, SecOps, or App Engine preferred
Experience with Agile delivery practices, backlog refinement, planning, demonstrations, user acceptance testing, release readiness, and value realization
Understanding of platform governance, out-of-box-first design, technical debt, integrations, data quality, security, risk, compliance, and lifecycle management
Experience using Jira, ServiceNow Agile Development, Azure DevOps, or comparable work-management tools
Experience working with global, cross-functional teams and external service providers or vendors
Strong business acumen, analytical thinking, negotiation, facilitation, and decision-making abilities.
Working knowledge of ServiceNow and its core workflow, reporting, dashboard, demand, portfolio, and Agile delivery capabilities
Proficiency with Jira or similar backlog-management tools, Microsoft 365, process-mapping tools, and data/reporting tools
Strong product leadership and ability to communicate a clear vision, priorities, decisions, and expected outcomes
Excellent verbal, written, listening, facilitation, negotiation, and presentation skills
Ability to influence without direct authority and align diverse business and technical stakeholders
Sound judgment and willingness to make transparent trade-off decisions based on value, risk, dependencies, and capacity
Strong organizational skills with the ability to manage multiple priorities, dependencies, and deadlines
Customer- and employee-focused mindset balanced with platform governance, sustainability, and enterprise standards
Ability to challenge unclear requirements, prevent unplanned scope growth, and maintain a ready, prioritized backlog
Strong analytical, problem-solving, conflict-resolution, and continuous-improvement skills
Ability to work effectively across cultures, functions, and geographic regions
Self-motivated, highly professional, collaborative, and results-oriented

Dice Id: RTL897749
Position Id: 41e3baaf19ff045a443b216a18edd029
Posted 4 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Product Owner ( ServiceNow)

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