**** Please note that the candidate needs to be on our W2 for this job******
Title: Technical Product Owner ( ServiceNow development)
Duration: 6 Months ( with extension)
Client: Mayo Clinic
Req ID: 37735709
Remote
They should be available to work CT hours.
This resource will primarily function as a Technical Product Owner supporting a ServiceNow development team operating in a Scaled Agile environment. Strong communication skills, stakeholder engagement, and ServiceNow experience are critical to success in this role.
Primary Responsibilities:
-Partner with business stakeholders, product management, and development teams to gather, analyze, and document requirements.
-Translate business needs into clear user stories, acceptance criteria, and backlog items.
-Facilitate communication between business and technical teams to ensure shared understanding and successful delivery.
-Support Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives.
-Help prioritize work and manage competing stakeholder needs.
-Drive solution discussions and ensure alignment with ServiceNow platform capabilities and best practices.
-Assist with roadmap planning, dependency management, and release coordination within a Scaled Agile framework.
Required Qualifications:
-Strong Business Analyst experience supporting Agile software development teams.
-Excellent communication, facilitation, and stakeholder management skills.
-Experience working in a Scaled Agile (SAFe or similar) environment.
-Working knowledge of the ServiceNow platform and ServiceNow development lifecycle.
-Ability to write and manage user stories, acceptance criteria, and requirements documentation.
-Experience collaborating closely with development, testing, and product teams.
Preferred Qualifications:
-Experience serving as a Product Owner and/or Scrum Master/Scrum Guide when needed.
-SAFe certification, Certified Scrum Product Owner (CSPO), Scrum Master certification, or equivalent Agile credentials.
-Prior experience supporting ServiceNow implementations, enhancements, or platform modernization initiatives.
-Familiarity with ServiceNow Strategic Portfolio Management (SPM) and Agile Development modules.
-Knowledge of ServiceNow's SAFe-related capabilities and Agile planning features is highly desirable.
Key Success Factors:
-Strong communicator who can effectively engage both technical and business stakeholders.
-Comfortable operating in a fast-paced Agile environment.
-Able to step into Product Owner or Scrum facilitation responsibilities as team needs evolve.
-Demonstrates leadership, initiative, and a customer-focused mindset.
-Understands how to leverage ServiceNow platform capabilities to support Agile delivery and business value realization.
Required Education:
-Bachelor's Degree (business, Computer Science, engineering, technology, health care) AND 3+ years of relevant technical experience
OR
-7+ years of relevant technical experience.
Required Certifications & Licensure:
-Certification in Scrum Product Owner within 1 year
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