Search Jobs | Dice.com

SAIC

Job Details

Skills

Customer Relationship Management (CRM)
Service Operations
Knowledge Management
Management
Service Delivery
Dashboard
Customer Facing
Data Security
Privacy
Performance Monitoring
Testing
Generative Artificial Intelligence (AI)
Auditing
Regulatory Compliance
ISSM
Access Control
Release Management
Backup
Recovery
Documentation
Workflow
Standard Operating Procedure
Security Clearance
GNU Compiler Collection
DoD
ServiceNow
Artificial Intelligence
Information Technology
Systems Engineering
FOCUS

Customer Relationship Management (CRM)
Service Operations
Knowledge Management
Management
Service Delivery
Dashboard
Customer Facing
Data Security
Privacy
Performance Monitoring
Testing
Generative Artificial Intelligence (AI)
Auditing
Regulatory Compliance
ISSM
Access Control
Release Management
Backup
Recovery
Documentation
Workflow
Standard Operating Procedure
Security Clearance
GNU Compiler Collection
DoD
ServiceNow
Artificial Intelligence
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2614752

Location: Remote Work, VA, US

Date Posted: 2026-07-21

Category: Information Technology

Subcategory: Platform Engr

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Interim_Secret

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: ORA_REMOTE

Description

Responsibilities:

Customer Service Management (CSM)

Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including:
- Case Management
- Service Operations
- Knowledge Management
- Customer Portals and Experience Components
- Request and Entitlement Management
- Digital Engagement and Self-Service capabilities
Support customer and mission support workflows that improve case resolution and service delivery
Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations
Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub

Now Assist Implementation and AI Enablement

Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions
Configure and maintain AI-powered features including:
- Case summarization
- Recommended responses
- Knowledge generation
- Search augmentation
- Conversational experiences and Virtual Agent enhancements
Assist with AI operational processes related to:
- Access controls
- Data protection and privacy
- Human review and approval processes
- AI performance monitoring
Participate in testing, validation, and sustainment activities for AI-enabled capabilities

AI Governance and Compliance

Follow established governance and security processes for Now Assist and Generative AI capabilities
Support activities related to:
- Responsible AI practices
- Data classification and handling
- User access controls
- Change and release management
- Audit and compliance activities
Coordinate with security personnel, including ISSO/ISSM staff, to ensure AI capabilities comply with Government requirements

Operations and Maintenance (O&M)

Support day-to-day ServiceNow CSM and Now Assist operations
Monitor application health, performance, and AI feature effectiveness
Troubleshoot and resolve:
- Availability issues
- Access control issues
- AI capability issues
- Integration issues
- Knowledge and search performance issues
Support upgrades, patching, release management, and backup and recovery activities
Maintain operational documentation, workflows, and standard operating procedures

Qualifications

Required Qualifications:

Bachelors and 9+ years of industry experience
Minimum 2 years of ServiceNow experience
A Minimum of a Secret clearance is required
ServiceNow Certified System Administrator (CSA)
ServiceNow AI or Now Assist implementation experience
Experience establishing AI governance frameworks in regulated environments
Experience supporting ServiceNow in DoD, Federal, GCC High, IL4, or IL5/IL6 environments
Familiarity with:
- DoD AI Ethical Principles
- AI governance and operational oversight processes
Experience with large-scale ServiceNow CSM and AI deployments supporting enterprise customers

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2614752
Posted 3 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Go to company profile

Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

Today

Job ID: 2614195 Location: Remote Work, DC, US Date Posted: 2026-07-01 Category: Information Technology Subcategory: Platform Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Interim_Secret Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: ORA_REMOTE Description Responsibilities: Customer Service Management (CSM) Design, configure, and maintain ServiceNow Customer Service Management (CSM) capabilities, including:Case ManagementServi

Full-time

USD 120,001.00 - 160,000.00 per year

Senior ServiceNow Developer

Remote

•

Today

Job ID: 2613737 Location: Remote Work, MN, US Date Posted: 2026-07-08 Category: Software Subcategory: SW Engineer Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_REMOTE Description SAIC is looking for exceptional IT professionals to join our Civilian Sector as a Senior ServiceNow Developer in support of the continued growth on our Federal Aviation Administration Integrated

Full-time

USD 120,001.00 - 160,000.00 per year

Senior ServiceNow Developer

Remote

•

Today

Job ID: 2613737-OTHLOC-208 Location: Remote Work, TN, US Date Posted: 2026-07-08 Category: Software Subcategory: SW Engineer Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_REMOTE Description SAIC is looking for exceptional IT professionals to join our Civilian Sector as a Senior ServiceNow Developer in support of the continued growth on our Federal Aviation Administration

Full-time

USD 120,001.00 - 160,000.00 per year

ServiceNow Developer

Remote

•

Today

Job ID: 2614740 Location: Remote Work, VA, US Date Posted: 2026-07-21 Category: Engineering and Sciences Subcategory: Sys Integration Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_REMOTE Description SAIC is proud to partner with the Federal Deposit Insurance Corporation (FDIC) under the Information Security Services (ISS) contract, delivering innovative solutions to stre

Full-time

USD 120,001.00 - 160,000.00 per year

Filter Results

Job post features

Posted date

Work settings

Employment type

Distance

Employer type

Work authorization

ServiceNow CSM - Now Assist Engineer

Skills

Summary

About SAIC

Dice Job Match Score™

Similar Jobs

ServiceNow CSM - Now Assist Engineer

SAIC

Job Details

Skills

Summary

Company Info

About SAIC

Dice Job Match Score™

Similar Jobs