Corusconsulting looking for L3 ServiceNow Developer / Technical Analyst / Release Coordinator.
Required Skills - - - - - - - - - - - -
3 - 7 years' experience as Tooling Engineer or in a similar role
Should be a problem solver with excellent communication skills
Hands on experience in system integrations and process automations (Workflow Data Fabric)
Strong experience in Web Service Integration using REST and SOAP
Strong experience in Directory Service Integration (Active Directory, AzureAD, LDAP, etc.)
Strong experience in PowerShell, JavaScript, Ansible, Terraform, Python, XML, databases,
SQL, etc.
Strong experience with ITSM/ITOM required. Exposure to other modules like HRSD, CSM are good to have.
Exposure to Kubernetes, Docker Swarm, ServiceNow Orchestration, AWS EKS, AKS, etc.
Experience using software development tools / IDEs
Experience using code repositories
Good understanding of ITIL framework
Good reporting skills
Key Responsibilities - - - - - - - - - -
Drive automation efforts targeting application support activities, deployments, health
checks, monitoring and alerting activities, etc.
Support automation, orchestration and integration initiatives based on ServiceNow
Develop enhancements in coordination with offshore managed service team. It includes (but
not limited to) creating requests, update forms, customize portal, customize process
workflow
Collaborate with Application Users/Operations Teams to understand requirements, use
cases and transform them Self Service options
Investigate and rollout ServiceNow feature: ATF, virtual agents, …
Support ServiceNow upgrade
Coordinate release of enhancements: make sure release is developed and test on time, with
good quality
Ability to create custom support tools aimed at automating production processes
Generate metrics, reports, etc.
Provides documentation for maintaining/repairing automation scripts
Soft-skills
1. Collaborative & firm interaction capacity with Partners (Offshore, nearshore, onsite), IS
internal teams (Infrastructure & Business Solutions) and Business teams.
2. Self-driven
3. Documentation
ServiceNow Developer Certification preferred
Language: English Fluent, French (nice to have)
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