Mandatory
• Minimum 5 years of business analysis experience supporting enterprise technology implementations
• Minimum 3 years supporting ServiceNow implementations or ServiceNow enhancements
Requirements management experience
• Stakeholder workshop facilitation experience Business process documentation experience
• UAT and solution validation experience
Preferred
• Experience implementing multiple ServiceNow modules
ITSM experience
⚫ CMDB experience
⚫ITOM experience
Employee Center experience
Case Management experience
• Organizational Change Management experience
• Government sector experience
The candidate must have:
• 7+ years enterprise IT project management experience
• 5+ years managing ServiceNow implementations or ServiceNow expansion initiatives
Experience managing complex multi-workstream technology projects Experience leading cross-functional teams
.
Experience with:
• schedules
• milestones
• risks
⚫issues management
• communications
• executive reporting
• Experience managing implementation partners
•
Experience with Agile, Hybrid, or iterative delivery methodologies
my.sharepoint.com/personal/2904607 tcs com/Documents/Microsoft Copilot Chat Files/RFQ+26-27-14+Project+Manager Due 8-31.pdf
Preferred Qualifications
FDOR strongly prefers candidates with:
• Multiple ServiceNow product implementation experience