ServiceNow UI Builder Developer

Experience Required

• 5+ years of overall ServiceNow development experience
• Minimum 2+ years of hands-on experience with ServiceNow UI Builder, Workspaces, and Employee Center
• Experience in Customer Service Management (CSM) implementations
• Experience in ServiceNow instance migration activities, including data migration, update sets, application migration, and environment upgrades
• Experience working in Agile/Scrum delivery models

Role Summary

We are seeking an experienced ServiceNow UI Builder Developer with strong expertise in Customer Service Management (CSM) and Workspace development. The ideal candidate will have hands-on experience building modern user experiences using UI Builder, developing customer-facing workspaces, implementing integrations, and supporting migration initiatives across ServiceNow environments.

Key Responsibilities

• Design and develop responsive pages using ServiceNow UI Builder.
• Configure and customize CSM Workspace, Customer Service Workspaces, and Employee Center.
• Build and maintain pages, variants, reusable components, app shells, and workspace experiences.
• Configure data resources, client state parameters, event handlers, and custom bindings.
• Develop custom applications and customer-facing experiences using UI Builder.
• Support ServiceNow migration initiatives, including:
  • Instance-to-instance migrations
  • Data migrations using Import Sets and Transform Maps
  • Application migration using Update Sets and Source Control
  • Upgrade and deployment activities across environments
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and UI Actions.
• Build integrations with external systems using REST APIs and Integration Hub.
• Collaborate with architects, business analysts, and stakeholders to deliver scalable solutions.
• Participate in code reviews and ensure adherence to ServiceNow development standards and best practices.
• Troubleshoot and optimize workspace performance and user experience.

Required Technical Skills

ServiceNow Platform

• UI Builder
• Customer Service Management (CSM)
• Customer Service Workspace
• Employee Center
• Service Portal
• Custom Application Development
• Flow Designer
• Integration Hub
• Service Catalog
• Import Sets & Transform Maps
• Update Sets
• Source Control Integration

Development Skills

• JavaScript
• HTML5
• CSS3
• REST APIs
• JSON
• Glide APIs

UI Builder Expertise

• Page Creation and Variants
• Component Configuration
• Data Resources
• Event Mapping and Handling
• Client State Parameters
• Workspace Configuration
• Custom Components
• App Shell Configuration
• Dynamic Data Binding

Certifications

• ServiceNow Certified System Administrator (CSA) Mandatory
• Certified Application Developer (CAD) Preferred
• CIS-CSM Preferred
• ITIL Foundation Preferred

Must-Have Interview Screening Criteria

1. CSM Workspace implementation experience
2. UI Builder page development and customization
3. Data resources, event handling, and client state parameters
4. ServiceNow migration experience (Update Sets, App Repo, Source Control, Data Migration)
5. REST API and Integration Hub experience
6. JavaScript development proficiency
7. Service Portal and Employee Center experience
8. Security, ACLs, and role-based access controls
9. Flow Designer and automation experience
10. End-to-end ServiceNow implementation experience

Ideal Profile: 6-10 years of ServiceNow experience with at least 2-3 full lifecycle implementations involving CSM Workspace, UI Builder, and ServiceNow migration activities.

Must Have

• Must be a ServiceNow Certified System Administrator CSA
• Must possess at least 1 year of experience for setting configuring and maintaining ServiceNow instances
• Must be proficient in deployment validation and operationalization of custom apps on NOW platform must possess at least 1 year of proven experience
• Must be able to configure and customize ITSM ITOM ITAM
• At least 1 year of app development experience

Nice to have

ServiceNow Certified Application Developer CAD

Skills

Mandatory Skills: ServiceNow ITSM