Hi,
Greetings from DIA SOFTWARE SOLUTIONS LLC!
We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position?
Direct client Req:: Need Sr Print Service Support Technician ,Hybrid,VA
PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM !
Job Description:
ABOUT THE ROLE
- We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
- The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
- The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Fill the above skills in the below box and have consultant to complete
SKILLS MATRIX
Skill | Required | Amount of Experience | Experience |
Microsoft 365 | Required | 5 Years | |
Strong communication and interpersonal skills and detail oriented | Required | 5 Years | |
Strong analytical and troubleshooting skills | Required | 5 Years | |
Ability to prioritize tasks and manage time effectively in a fast-paced environment. | Required | 5 Years | |
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. | Required | 5 Years | |
Commitment to delivering high quality end user support and customer service | Required | 5 Years | |
Experience in a help desk or technical support role. | Required | 5 Years | |
Knowledge of IT systems | Required | 5 Years | |
Knowledge of print services environment | Desired | 2 Years | |
DIA SOFTWARE SOLUTIONS LLC.
VIDYA| DIA SOFTWARE SOLUTIONS LLC.
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DIA SOFTWARE SOLUTIONS is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All Dia soft staff must be able to demonstrate the legal right to work in the United States. DIA SOFTWARE SOLUTIONS is an E-Verify employer
