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Job Title: Field Tech
Location: Rochester, NY
Duration: Contract - 23 months
Pay Range: $28.53/hr $37.35/hr (W2)
Job ID: 411376
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Field Technical Support Consultant III to provide on-site break/fix service for HP PC and printer customers. The role supports laptops, desktops, RPOS, and workstations, with printer troubleshooting experience considered a plus. You will work in a fast-paced environment, educate customers on technology, manage critical service events, and coordinate with HP and customer teams to ensure high customer satisfaction and operational efficiency.
Responsibilities:
- Perform on-site hardware break/fix for HP laptops, desktops, RPOS, workstations, and printers.
- Configure hardware, software, and basic network components.
- Execute unit repair, part replacement, and alignment using appropriate tools and apparatus.
- Collaborate with escalation personnel to implement technical action plans to remediate PC and print issues.
- Educate customers on product functionality and maintenance best practices.
- Manage multiple service events while adhering to contractual and budgetary commitments.
- Document work performed and maintain accurate administrative records.
Required Skills & Qualifications:
- Technical and mechanical hardware repair experience for PCs and printers.
- Proficient troubleshooting of hardware, with exposure to third-party software, networks, and switches.
- Strong interpersonal, verbal, and written communication skills for customer-facing work.
- Ability to prioritize, plan, and work independently in a changing environment.
- Understanding of the financial impact of service delivery decisions.
- High school diploma or equivalent with additional hardware technology training. College preferred.
- Ability to bend, crawl, stoop, sit, and lift up to 50 pounds.
- Willingness to work scheduled and unscheduled overtime, holidays, and non-traditional shifts.
- Valid on-site customer service experience.
Preferred Skills:
- Hands-on printer repair and alignment experience.
- Familiarity with HP support processes and SLA-driven service delivery.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits
- Opportunities for growth with global clients
- A supportive, inclusive culture that values innovation and people
- Exposure to cutting-edge technologies and projects
Additional Details
- Dress code: Business Professional. Black slacks and blue collared shirt.
- Cell phone reimbursement and a laptop or tablet will be provided.
- Background checks will be completed per customer agreements and may include employment history, education, drug, credit, and sex offender registries.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.
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