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Job Details

Skills

4 years’ experience in Technical Support roles
TCP/IP
DNS
DHCP
and VPN.

Summary

Role: IT Service Desk Analyst

Location: St Paul, MN

Duration: One Year Contract

Tasks

Provide timely and consistent IT phone-based user support
Maintain high-quality end-user experience
Meet real-time service objectives (RSOs)
Ensure proper documentation and escalation of incidents and requests
Respond to incidents and service requests within defined RSOs
Document troubleshooting steps and resolutions
Escalate issues appropriately
Maintain knowledge base accuracy
Follow security and identity verification procedures
Provide knowledge transfer

Minimum Qualifications

High school diploma/GED with four (4) years’ experience in Technical Support roles
An Associates degree substitutes for 2 years of experience
A Bachelor’s degree substitutes for 4 years of experience

Desired Skills

Knowledge of computer hardware, software, and mobile device components.
Knowledge of Windows, macOS, and mobile operating systems, including configuration and troubleshooting.
Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.
Knowledge of Active Directory, Group Policy, and endpoint security tools.
Knowledge of ITIL best practices for incident and asset management.
Skilled in diagnosing and resolving complex hardware, software, and connectivity issues.
Skilled in prioritizing and resolving service tickets efficiently.
Skilled in communication and collaboration with users, technical staff, and management.
Skilled in analyzing and identifying trends or root causes of recurring technical issues.
Ability to identify potential IT security-related situations.
Ability to deliver high-quality, customer-focused technical support.
Ability to manage multiple priorities and meet deadlines in a dynamic environment.
Ability to adapt to evolving technologies and organizational needs.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10113386
Position Id: 29178-677-1785247650
Posted 7 hours ago

Fitment

Dice Job Match Score™

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Contact the job poster

Susmita Sahu

Lead Recruiter @ Information Resource Group, Inc.

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IT Service Desk Analyst

Skills

Summary

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Susmita Sahu

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