IT Service Desk Analyst

Service Desk Support Analyst Location: Saint Paul, MN (Hybrid) Job Description: Client is seeking one full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical support for incidents and requests reported by users (approximately 5,000) including, but not limited to, password resets, account unlocks, troubleshooting Windows and macOS issues, VPN support, Microsoft 365 support, printer assistance, and incident triage. Services are anticipated to

Required Experience: Desired Skills Knowledge of computer hardware, software, and mobile device components.Knowledge of Windows, macOS, and mobile operating systems, including configuration and troubleshooting.Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.Knowledge of Active Directory, Group Policy, and endpoint security tools.Knowledge of ITIL best practices for incident and asset management.Skilled in diagnosing and resolving complex hardware, software, and connectivi

7240 - IT Service Desk Support Analyst Candidate MUST Reside in St. Paul, MN Position Overview We are seeking an experienced IT Service Desk Support Analyst to provide first-line technical support for a large enterprise environment supporting approximately 5,000 users. This position is best suited for an IT professional who enjoys troubleshooting technical issues, delivering outstanding customer service, and supporting users in a fast-paced Service Desk environment. Candidates must currently r

Position: Service Desk Support Analyst Duration: 1 year Location: Saint Paul, MN (Remote work with rare on-site meetings) Job ID: 3828 Agency: Metropolitan Council Project Schedule Anticipated Project Start Date: September 8, 2026 Anticipated End Date: August 31, 2027 Description of Project TheMetropolitan Council (Met Council)is seeking one full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical support for incidents and re