Service Desk Support Analyst
KONNECTINGTREE INC
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Job Details
Skills
- Help Desk
- Technical Support
- Desktop Support
- Windows
- macOS
- Microsoft 365
- Active Directory
- VPN
- TCP/IP
- DNS
- DHCP
- Hardware Troubleshooting
- Software Troubleshooting
- Incident Management
- ITIL
- Ticketing Systems
- Customer Support
- Account Management
- Printer Support
- Network Troubleshooting
- Service Desk
Summary
Responsibilities
Provide phone-based technical support to end users.
Troubleshoot Windows, macOS, Microsoft 365, VPN, printer, and account-related issues.
Resolve incidents and service requests within defined service objectives.
Document troubleshooting steps and resolutions.
Escalate issues when required.
Follow security and identity verification procedures.
Maintain accurate knowledge base documentation.
Required Qualifications
High school diploma/GED with 4+ years of technical support experience.
OR Associate''''s degree (2 years of experience substituted).
OR Bachelor''''s degree (4 years of experience substituted).
Required Skills
Windows and macOS support
Microsoft 365
Active Directory
VPN support
Networking fundamentals (TCP/IP, DNS, DHCP)
Hardware and software troubleshooting
ITIL concepts and ticket management
Strong communication and customer support skills
- Dice Id: 90989459
- Position Id: 9037572
- Posted 2 hours ago
Company Info
We streamline business operations with pioneering IT solutions, enabling you to focus on core objectives. Our leading-edge technologies and focused approaches drive digital transformation, keeping your organization competitive in an evolving marketplace. By optimizing processes and integrating state-of-the-art tools, we help amplify operational efficiencies and support continuous growth for your business.
Our unparalleled staffing services connect you with top-tier professionals and industry leaders, ensuring your workforce exhibits the necessary skills and expertise to thrive. We rigorously evaluate candidates to match your business needs, fostering progress and triumph. By delivering talent with both technical excellence and cultural alignment, we help build high-performing teams that navigate organizational prosperity.
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