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Role: Amazon Connect Conversational Designer / Lex IVR Consultant Location : SAN JOSE CA _ Onsite Experience: 7-20yrs Project Scope: Migration of Crew Operations Contact Center (9 LOBs, ~500 agents, ~2,000 calls/day) from Cisco Webex/Nuance IVR to Amazon Connect with Amazon Lex, Voice & Web Chat, and ACGR. Key Responsibilities Design and develop self-service IVR experiences using Amazon Connect and Amazon Lex.Build conversational flows for 9 business units supporting multiple caller journeys.I
Easy Apply
Full-time
$120,000 - $140,000
