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AWS Contact Center Architect

• Posted 30+ days ago • Updated 2 days ago

Full Time

Fitment

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Job Details

Skills

microservices
ARCHITECTURE
RESTful APIs
Servicenow
GOVERNANCE
SALESFORCE.COM
ENTERPRISE ARCHITECTURE
Identity and Access Management
CUSTOMER SERVICE
systems integration
HUMAN RESOURCES
routing
Cloudwatch
AMAZON WEB SERVICES
BUSINESS PLANNING
CUSTOMER RELATIONSHIP MANAGEMENT
event driven architecture
Cloud migration
software engineering
API Gateway
Cloud Engineering
Chatbots
Amazon Dynamodb
Amazon Connect
user authentication
Safety Principles
Enterprise Software Applications
Technical Management
Banking Services
Knowledge of Finance
Amazon S3
Customer Data Management
Multichannel Marketing
Delivery of Projects
Call Centers
Computer Telephony Integration

microservices
ARCHITECTURE
RESTful APIs
Servicenow
GOVERNANCE
SALESFORCE.COM
ENTERPRISE ARCHITECTURE
Identity and Access Management
CUSTOMER SERVICE
systems integration
HUMAN RESOURCES
routing
Cloudwatch
AMAZON WEB SERVICES
BUSINESS PLANNING
CUSTOMER RELATIONSHIP MANAGEMENT
event driven architecture
Cloud migration
software engineering
API Gateway
Cloud Engineering
Chatbots
Amazon Dynamodb
Amazon Connect
user authentication
Safety Principles
Enterprise Software Applications
Technical Management
Banking Services
Knowledge of Finance
Amazon S3
Customer Data Management
Multichannel Marketing
Delivery of Projects
Call Centers
Computer Telephony Integration

Summary

Role - AWS Contact Center Architect
Location- Providence, RI

Key Responsibilities

Design scalable Amazon Connect solutions for voice, chat, IVR, and omnichannel engagement.
Lead contact center cloud migration and modernization programs.
Develop integrations with CRM, WFM, customer data, and enterprise platforms.
Design virtual assistants, voice bots, self-service, and conversational AI solutions.
Ensure security, compliance, resiliency, and architecture standards.
Provide technical leadership and work closely with business, engineering, product, and vendor teams.

Required Skills

Strong hands-on Amazon Connect architecture/design experience.
AWS: Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge, IAM.
IVR, intelligent routing, CTI, and omnichannel contact center expertise.
REST APIs, microservices, and event-driven/cloud-native architecture.
Amazon Connect integrations with Salesforce, ServiceNow, or similar CRM.
Strong knowledge of enterprise security, authentication, and compliance.

Preferred

Amazon Lex, AWS Bedrock, Conversational AI, Voice Bots
Contact Center Analytics
Banking/Financial Services experience
AWS Solutions Architect / Amazon Connect certification
Large-scale cloud migration and customer service transformation experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10209652
Position Id: 2026-228921
Posted 30+ days ago

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