Desktop Support Administrator

Role         ::         End User Computing - Desktop Administrator    

Location ::          San Jose, CA or Wilmington, MA

Type        ::          Fulltime

Job Description

Must Have Technical/Functional Skills

•                          Desktop support

•                          SCCM

•                          Imaging and Patch Management

•                          Software Distribution

•                          Good communication

Roles & Responsibilities

·                  Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.

·                  Provided all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues.

·                  Remote support & troubleshooting of end user issues

·                  Windows OS, MacBook support

·                  Zscaler troubleshooting

·                  The Engineer is responsible for managing and support end-end Remote Desktop related activities.

·                  Should be able to understand business, technical requirements, and provide solution, design and implementation approach for SCCM, Intune and Windows 10

·                  Must have prior experience in Design and Implementation of SCCM hierarchy

·                  Must have prior experience of Design and Implement migration to SCCM from other tools

Generic Managerial Skills:

•                          Excellent communication

•                          Team collaboration

•                          Documentation and knowledge sharing

•                          Any Technical Certification is Preferred